Krystal Stone

Queens Village,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

New York Community Bank Division Of Flagstar Bank
Hicksville, NY

Exception Processor

01.2023 - Current

Job overview

Prepared reports and technical documentation of day-to-day production processes.
Interacted regularly with peers and management to pursue continuous improvement of ACH operations and promote teamwork-focused environment.
Met production targets and tight deadlines by collaborating closely with team members.
Review specific reports and communicate with branches pertaining to ACH transactions.
Passionate about learning and committed to continual improvement.
Worked well in team setting, providing support and guidance.

New York Community Bank Division Of Flagstar Bank
Hicksville, NY

Reconciliation Specialist

02.2022 - 01.2023

Job overview

Managed complex problem-solving for upper management in order to complete projects on-time.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Strengthened financial operations by conducting bank reconciliations and financial reporting.
Streamlined daily reporting information entry for efficient record keeping purposes.
Effectively communicated with other departments about payment needs and kept updated, detailed and accurate ledgers.

New York Community Bank Division Of Flagstar Bank
Hicksville, NY

IRA Processor

12.2019 - 02.2022

Job overview

Answer calls via the department hotline, to assist branch's with IRA transactions.
Review Nautilus daily for IRA documents that were completed for customers.
Review IRA Documents such as Distribution, contribution and transfer forms.
Prepare necessary Transfer request forms for out going request to outside institutions.
Review Beneficiary forms and advise branches as needed.
Communicate with branches for necessary revisions pertaining to specific documents.
Correct Codes, 1099s, and 5498s

New York Community Bank Division Of Flagstar Bank
Hicksville, NY

Domestic Premier Banking Operations Assistant

02.2018 - 03.2019

Job overview

Solved problems timely and effectively, ensuring customer satisfaction.
Assisted operations manager with planning of routine operations and special projects.
Completed daily logs for management review.
Increased customer service success rates by quickly resolving issues.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Promptly addressed customer inquiries and complaints to foster swift resolution.

New York Community Bank Division Of Flagstar Bank
Hicksville, NY

Financial Services Associate

01.2014 - 02.2018

Job overview

Identified sales opportunities and referred customers to branch partners in financial services.
Processed applications for new accounts.
Assisted with training of new tellers on policies and procedures.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Educated customers on online banking and mobile banking applications.
Maintained friendly and professional customer interactions.
Performed account maintenance by closing out accounts and changing customer addresses.
Educated customers on use of banking website and mobile apps.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Trained new hires on customer service policies and procedures.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Assisted customers with banking needs and inquiries.
Executed wire transfers, stop payments and account transfers.
Counted, verified and handled bank deposits and armored car transactions.

Education

Plaza College
Forest Hills, NY

Associate of Business Administration from Business Administration And Management

06.2016

University Overview

Skills

Data Entry
Document Control
Research Proficiency
Critical Thinking
Customer Service

Attention to Detail
Correcting Errors
Employee Training
Teamwork and Collaboration
Customer Inquiries

Writing

I enjoy writing inspirational and encouraging articles, to help others expand their knowledge and get in touch with their own emotions.