Krystal-Rose Surgick
Albany,NY
Summary
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paralegal
Ogletree Deakins
05.2022 - Current
- Prepared Non-Immigrant and Immigrant Visas (including PERM, L's, H's, E's, & TN's)
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Researched state statutes, decisions, legal articles, codes and documents.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Met with clients to gather information, prepare documentation and determine necessary actions.
- Built effective relationships with business partners to facilitate immigration program activities.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Researched law literature, databases and public information to investigate case issues.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
Consultant
Silver Arrow Band - IML
10.2015 - Current
- Successfully booked and coordinated over 500 events.
- Manage 200+ musicians
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Devised strategies to improve organization efficiency and optimize group management.
- Created detailed roadmaps of action items and project goals and provided reporting and analysis to inform budgeting and planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies.
- Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Contact Tracer
NYS Department Of Health
02.2021 - 03.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Lent daily assessment of health screen and symptom data.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Education
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
Troy, NY12.2024
Certificate - Paralegal Studies
Hudson Valley Community College
Troy, NY10.2020
No Degree - Communications
Plattsburgh State University
Plattsburgh, New YorkHigh School Diploma -
Colonie Central High School
Albany, NY06.2009
Skills
- Assignment management
- Schedule Coordination
- Report preparation
- Supervisory experience
- Conflict resolution
- Clerical
- Good listening skills
- Critical thinking
- Computer skills
- Detail-oriented
Websites
Affiliations
Sigma Gamma Rho Sorority Inc. - 2013
National Paralegal Association - 2020
Certification
- Certified Paralegal - October 2020
Timeline
Paralegal
Ogletree Deakins
05.2022 - Current
Contact Tracer
NYS Department Of Health
02.2021 - 03.2022
Consultant
Silver Arrow Band - IML
10.2015 - Current
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
Certificate - Paralegal Studies
Hudson Valley Community College
No Degree - Communications
Plattsburgh State University
High School Diploma -
Colonie Central High School
- Certified Paralegal - October 2020
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