KRYSTAL TURNER
Chesnee,,SC
Summary
Compassionate United States Navy veteran with expertise in security operations and customer service, transitioning into human services. Holds an Associate of Applied Science in Criminal Justice and a Bachelor's degree in Human Services, along with a certificate in Addictions and Recovery. Skilled in problem-solving and conflict resolution, with a focus on delivering impactful, client-centered support.
Overview
11
11
years of professional experience
Work History
Workforce Specialist
State of South Carolina
Spartanburg, South Carolina
12.2025 - Current
- Facilitated workforce development initiatives for diverse community populations.
- Engaged with community-based organizations to provide tailored support services, improving employment outcomes.
- Conducted outreach activities to enhance participation in workforce programs in underserved areas.
- Participated in job fairs and community events to raise awareness of workforce services, connecting individuals to resources.
- Provided guidance on employment services, including job search strategies and applications.
- Collaborated with community partners to enhance job placement opportunities.
WIOA Program Manager
TwoHawk Workforce
Gastonia, NC
03.2025 - 10.2025
- Collaborated with staff and community partners to optimize program delivery and address participant needs.
- Managed client support services training accounts and program budgets, ensuring compliance with guidelines.
- Assessed youth and adult needs, creating tailored individualized service plans.
- Educated clients on program benefits and community resources to enhance access.
- Delivered comprehensive staff training while evaluating development needs and providing feedback.
- Maintained accurate data systems to support continuous quality improvement initiatives.
- Successfully led a team of four case managers, increasing program enrollments through strategic planning.
- Executed targeted outreach efforts to boost program participation and community engagement.
Remote Customer Experience Professional
Lowes Corp.
Remote
03.2024 - 01.2025
- Identified customer needs to deliver tailored solutions that improved satisfaction and retention.
- Delivered responsive support via phone, utilizing active listening and empathetic communication to effectively resolve inquiries.
- Maintained accurate records of customer interactions and processed accounts to enhance service operations.
- Utilized Salesforce and Microsoft 365 for effective management of customer data and workflow tasks.
- Adhered to company guidelines and CRM best practices to ensure high-quality service delivery.
Case Manager Assistant (Intern)
Hands Of Hope Pregnancy Center
Forest City, NC
08.2024 - 12.2024
- Supported clients during visits by providing pregnancy test assistance and ultrasound support.
- Educated clients on local resources, such as prenatal care and daycare programs.
- Delivered compassionate front-line support by scheduling appointments and addressing client inquiries to enhance client experience.
- Facilitated discussions on family life education videos and coordinated community outreach efforts to promote awareness and access to resources.
- Managed administrative tasks, streamlining data entry, client record management, and supply organization for improved operational efficiency.
Remote Customer Service Representative
VF Corp. (Vans)
Remote
10.2023 - 03.2024
- Maintained accurate customer records and filed documentation using Microsoft 365 applications.
- Identified customer needs and delivered personalized solutions, enhancing satisfaction and retention.
- Resolved customer complaints professionally, providing timely solutions and ensuring effective follow-up.
- Adapted communication strategies to meet diverse customer needs and personalities, fostering positive interactions.
- Managed multiple tasks efficiently while prioritizing daily, weekly, and monthly goals.
WIOA NextGen Youth Case Manager
Twohawk Workforce
Forest City, NC
07.2022 - 07.2023
- Administered assessments and created individual employment plans (IEPs) for clients.
- Ensured compliance with WIOA regulations during enrollment documentation and data entry.
- Assessed youth needs and designed tailored service plans that effectively addressed specific challenges.
- Delivered and documented services that empowered clients to overcome employment and education barriers.
- Presented program details to individuals and groups, increasing awareness of WIOA services and eligibility criteria.
- Conducted outreach and recruitment targeting diverse at-risk youth populations.
- Provided administrative support, including resume assistance and Wagner-Peyser registration.
- Utilized Microsoft 365 and Adobe tools to enhance overall service delivery.
Security Operations Supervisor
Facebook Data Center (marksman Security)
Forest City, NC
08.2015 - 07.2022
- Monitored surveillance systems to identify and address potential security threats proactively.
- Executed access control by verifying IDs, registering visitors, and issuing badges for secure facility access.
- Developed training materials to streamline onboarding process for new security officers.
- Organized schedules and managed documentation for security and construction teams.
- Utilized Microsoft Office 365 and Badger for biometric credentialing processes.
- Administered first aid and CPR during medical emergencies until professional services arrived.
- Directed team of 25+ security officers, fostering a culture focused on training and continuous improvement.
- Enhanced security knowledge and performance through targeted training initiatives.
Education
Bachelors of Science - Human Services
Liberty University
Lynchburg, VACertificate - Addictions and Recovery
Liberty University
Lynchburg, VAAssociates of Applied Science - Criminal Justice
ITT Technical Institute
Norfolk, VASkills
- Case management
- Problem solving
- Critical thinking
- Negotiation and persuasion
- Report generation
- Coaching and training
- Relationship building
- Communication skills
- Active listening
- Leadership
- Teamwork
- Advocacy
Timeline
Workforce Specialist
State of South Carolina
12.2025 - Current
WIOA Program Manager
TwoHawk Workforce
03.2025 - 10.2025
Case Manager Assistant (Intern)
Hands Of Hope Pregnancy Center
08.2024 - 12.2024
Remote Customer Experience Professional
Lowes Corp.
03.2024 - 01.2025
Remote Customer Service Representative
VF Corp. (Vans)
10.2023 - 03.2024
WIOA NextGen Youth Case Manager
Twohawk Workforce
07.2022 - 07.2023
Security Operations Supervisor
Facebook Data Center (marksman Security)
08.2015 - 07.2022
Bachelors of Science - Human Services
Liberty University
Certificate - Addictions and Recovery
Liberty University
Associates of Applied Science - Criminal Justice
ITT Technical Institute