MARY PLEASANT
Austin
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Workforce Development Specialist III, Eligibility Interviewers, Government Programs
Texas Workforce Commission
Austin
10.2014 - 10.2018
- Performed customer intake, assessment, and eligibility determination for Workforce Development programs, ensuring accurate and efficient processing of applications.
- Facilitated client access to Workforce Development programs, including training and education services, to support career advancement.
- Interviews clients to assess and record information regarding training needs, education, experience, skills, interest, and other relevant factors to fully explore clients' career development opportunities.
- Interview and assess client needs and explaining requirements of available services.
- Daily orientations for customers receiving Unemployment Insurance Benefits weekly.
- Disseminated information regarding Workforce Development programs, including special services such as Job Opportunities and Basic Skills (JOBS), Food Stamp Employment and Training (FSET), Job Training Partnership Act Adjustment Assistance, (TAA), Economic Dislocated Worker Adjustment Assistance (EDWAA), Unemployment Insurance, and other supportive services.
- Guided customers to supportive services, including child care, unemployment compensation benefits, student loans, and other financial assistance, enhancing their access to resources.
- Work job orders to match potential job-seekers with appropriate candidates.
- Presented Presentations for job training assistance and career guidance.
- Give awareness to employment services, and labor market information.
- Assist Business Services Division with Job Fairs and Hiring Events.
- Supported operations in the Veteran's Resource Center.
- Operated with moderate supervision to accomplish assigned tasks with latitude for the use of initiative and independent judgment.
Workforce Development Specialist II, Eligibility Interviewers, Government Programs
Texas Workforce Commission
Austin
07.2007 - 10.2014
- Conducted customer intake, assessment, application, and eligibility determination for Workforce Development programs, ensuring clients received appropriate support.
- Facilitated access to Workforce Development programs, including training and education services, assisting clients in achieving their career goals.
- Interview clients to assess and record information regarding training needs, education, experience, skills, interest, and other relevant factors to fully explore clients' career development opportunities.
- Interview and assess client needs and explain requirements of available services.
- Provided detailed information on Workforce Development programs and special services, enhancing client understanding of available resources and support.
- Educated clients about employment services and labor market information.
- Work job orders to match potential job-seekers with appropriate candidates.
- Assist Business Services Division with Job Fairs and Hiring Events.
- Guide customers to supportive services, including child care services.Unemployment Compensation Benefits, student loans, and other financial assistance programs.
- Under State and Federal Laws presents orientations for customers receiving Unemployment Insurance Benefits weekly.
- Worked under moderate supervision with latitude for the use of initiative and independent judgment.
- Presented Presentations for job training assistance and career guidance weekly.
- Assisted in the Veteran's Resource Center by providing support to veterans.
Education
1 Year - Criminal Justice
Austin Community College
Austin, TXSkills
- Case record management
- Applicant investigation
- Answer applicants' questions about benefits and claim procedures
- Office Administration
- Case management
- Analytical Problem Solving
- Strategic decision-making
- Effective communication
Timeline
Workforce Development Specialist III, Eligibility Interviewers, Government Programs
Texas Workforce Commission
10.2014 - 10.2018
Workforce Development Specialist II, Eligibility Interviewers, Government Programs
Texas Workforce Commission
07.2007 - 10.2014
1 Year - Criminal Justice
Austin Community College