NICHOLE GREEN

Interviews applicants for Public Assistance, Medical Assistance and/or Food Stamps in the Family Investment Administration (FIA) of the Department of Human Resources in order to determine eligibility and need for FIA programs.

Explains program requirements and procedures to individuals or in a group setting.

Elicits information as to family composition, employment, health status, financial obligations, parental status and living arrangements.

Calculates incomes and resources to establish benefit level.

Determines program eligibility in accordance with federal, State and local laws, policies, rules and regulations.

Checks public records, such as birth records and real estate transactions.

Contacted individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify, or clarify information for accurate eligibility determinations regarding income, resources, residency, and household composition.

Established and maintained comprehensive case records in computerized databases to ensure accurate tracking and management of client information.

Monitors case progress and applies appropriate sanctions when necessary.

Provides information on and makes referrals to service agencies, organizations and vendors for appropriate services and information to meet customer health, housing, food, employment, child care and transportation needs.

Advocated for customer needs, ensuring access to necessary services and support.

Provides basic counseling and problem solving support.

• Registered and checked in patients in emergency room to ensure timely access to care
• Updated patient demographics and insurance information to maintain accurate records and streamline billing processes
• Maintained accurate scanning of patient documents to ensure record integrity.

• Served as initial point of contact for patients, providing professional reception and telephone support to enhance patient experience.
• Register patients, verify insurance, explain patient financial responsibility, collect copayments, and submit patient charges.
• Managed front-office financial transactions, including credit cards and cash, while logging and reconciling patient payments to ensure accuracy and compliance with policy.
• Schedule new, follow-up, and referral appointments and complete requisitions for testing.
• Support referral coordination, referral tracking, clinic mail distribution, and related administrative functions.
• Coordinated referral processes, tracked referrals, and managed clinic mail distribution to streamline administrative functions.

• Entered refunds, verifying completeness and accuracy of supporting documentation to ensure compliance.
• Analyzed and resolved cash-posting discrepancies and payment-processing issues.
• Processed credit-card payments and prepared batches for posting.
• Processed credit-card payments and prepared posting batches, ensuring timely and accurate transaction records.
• Scanned EOBs and prepared daily lockbox materials to support timely billing and payment processing.
• Scanned EOBs and prepared daily lockbox materials, facilitating timely billing and efficient payment processing.

• Facilitated patient registration and delivered exceptional customer service to enhance patient experience at UMD Eye Associates.
• Verified insurance coverage and patient demographic information while efficiently processing referrals and inter-office authorizations.
• Answered incoming calls, documented messages in Epic, retrieved physician and medical-staff messages, and handled prescription refill requests.
• Served as an internal resource for patient-related questions and obtained client information through telephone interviews and Epic verification.
• Explained procedures, answered questions, and provided information while managing high-volume call environment of 80–100 calls daily.

• Coordinated mass-mail distribution and sorted incoming and outgoing mail for designated units, ensuring timely delivery.
• Recorded distribution of incoming mail and packaged materials, facilitating efficient administrative records management.
• Drafted and disseminated memos and time-sensitive information for supervisors, enhancing communication flow.