Krystal Vazquez
Leominster,MA
Summary
Proven professional with a track record of fostering children's growth at Janice Romano and enhancing member experiences at Digital Federal Credit Union. Excelled in activities planning and relationship building, achieving positive feedback from families and customers alike. Demonstrates critical thinking and problem resolution skills, ensuring safety and satisfaction in high-stakes environments.
Overview
3
3
years of professional experience
Work History
Private Nanny
Janice Romano
Leominster, MA
08.2021 - 08.2024
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Regulated children's schedules to balance rest, learning and play.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Member Service Representative
Digital Federal Credit Union
Fitchburg, MA
07.2021 - 01.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
Education
High School Diploma -
Leominster High School
Leominster, MA06-2021
Skills
- Activities Planning
- Educational Support
- Schedule Management
- Academic Support
- Behavior Modeling
- Social integration
- Relationship Building
- Problem Resolution
- Critical Thinking
Languages
Spanish
Limited
Timeline
Private Nanny
Janice Romano
08.2021 - 08.2024
Member Service Representative
Digital Federal Credit Union
07.2021 - 01.2024
High School Diploma -
Leominster High School
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