Krystal Wagner
Albany,NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
NYS Education Department
Albany, NY
02.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Laborer Operator
Extreme Molding LLC
Watervliet, NY
06.2021 - 07.2022
- Maintained and operated heavy machinery in a safe and efficient manner.
- Followed instructions from supervisors regarding specific tasks to be completed.
- Organized materials needed for each job task prior to starting work.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
Team Leader, Manager Assistance
Price Chopper Golub
Albany, NY
08.2015 - 05.2021
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Maintained records of employee performance reviews.
- Recruited, trained, and supervised new staff members.
- Conducted regular performance appraisals for all team members.
- Analyzed data trends to identify opportunities for improvement.
- Ensured that deadlines were met by setting realistic goals.
- Developed strategies to motivate employees in achieving goals.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
Scanning Specialist
Maxus
Albany, NY
04.2010 - 06.2011
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
none -
Guilderland High School
Guilderland Center, NYTimeline
Administrative Assistant
NYS Education Department
02.2024 - Current
Laborer Operator
Extreme Molding LLC
06.2021 - 07.2022
Team Leader, Manager Assistance
Price Chopper Golub
08.2015 - 05.2021
Scanning Specialist
Maxus
04.2010 - 06.2011
none -
Guilderland High School
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