Krystal Wardlaw
Management
Greenville,SC
Summary
- Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Store Manager
AcceptanceNOW / Preferred Lease
Greenville, SC
12.2021 - 01.2023
- Provided store management and scheduling
- Achieved sales goals
- Handled customer inquiries and complaints
- Trained, developed, and managed store employees
- Developed a productive team environment
Customer Support Analyst
Sitel Group
Spartanburg, SC
01.2020 - 08.2021
- Provided excellent customer service taking inbound calls for Capital One clients
- Assisted clients with any issues or concerns about their credit card account
Assistant Manager
Jack in the Box
Simpsonville, SC
09.2016 - 10.2019
- Oversaw day to day restaurant operations
- Provided excellent customer service to all guests in a timely manner
- Enforced company policies and procedures
- Managed daily reports of transactions
- Coordinated schedules and assigned team member shifts
- Trained new employees on restaurant processes and procedures
Home Health Aide Nurse's Assistant
Private Care
Greenville, SC
12.2013 - 07.2016
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
Shift Manager
Jack In The Box
Greenville, SC
05.2003 - 08.2013
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate's degree - Culinary Arts
Virginia College
05.2012 - 08.2014
Associate's degree - Criminal Justice
Greenville Technical College
08.2006 - 05.2010
Skills
Team leadership and coaching
Certification
ServSafe Certified
Timeline
Store Manager
AcceptanceNOW / Preferred Lease
12.2021 - 01.2023
Customer Support Analyst
Sitel Group
01.2020 - 08.2021
Assistant Manager
Jack in the Box
09.2016 - 10.2019
Home Health Aide Nurse's Assistant
Private Care
12.2013 - 07.2016
Associate's degree - Culinary Arts
Virginia College
05.2012 - 08.2014
Associate's degree - Criminal Justice
Greenville Technical College
08.2006 - 05.2010
Shift Manager
Jack In The Box
05.2003 - 08.2013
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