KRYSTAL WEBB
Merrillville,IN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Shalom Home Care
Chicago, IL
06.2024 - Current
- Communicated effectively with patients and families, addressing concerns and providing emotional support.
- Monitored patient vitals using digital blood pressure monitors, recording results accurately.
- Recognized signs of distress or medical issues, reporting promptly to healthcare supervisors.
- Applied wound care techniques, promoting faster healing and reducing infection risk.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
Office Manager
KB Management
09.2020 - Current
- Manage scheduling for company executive(s)
- Draft, review and send communications on behalf of company executive(s)
- Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
- Answer and respond to phone calls, communicate messages and information to the executive
- Prioritize emails and respond when necessary
- Coordinate travel arrangements
- Maintain various records and documents for company executive(s)
- Maintain the positive image of the company to clients
- Developed marketing materials like newsletters, press releases and maintain social media post
Public Safety Officer
Francican Health
Olympia Fields, IL
12.2023 - 06.2024
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
Customer Service Rep
Teleperformance
08.2018 - 09.2020
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Conducting overnight system updates for call center, for effective customer care
- Enrolling customers into specialty text service for prescription refills
- Directing customers who require specialty prescriptions to the right representative
Customer Service Rep
Silverleaf Resorts
04.2016 - 07.2018
- Generate tours by engaging with customers at the malls, games and events
- Service guests by providing real-time stay requests, phone and in person communications
- Set up showings for customers to see the timeshare presentation
- Assisted in maintaining the companies Social Media presence
Education
BACHELORS OF SCIENCE - CRIMINOLOGY
INDIANA STATE UNIVERSITY
05.2022
ASSOCIATES OF SCIENCE - CRIMINAL JUSTICE
IVY TECH COMMUNITY COLLEGE
05.2019
Skills
- STRONG INTERPERSONAL COMMUNICATION
- TIME MANAGEMENT
- PROBLEM SOLVING
- ADAPTABILITY
- EMOTIONAL INTELLIGENCE
- CLINICAL
- Inbound and outbound calling
- Data collection
- Decision-making
Activities
PRECIOUS LIL JEWELS - VOLUNTEER WORK, 2018, Present
Timeline
Home Health Aide
Shalom Home Care
06.2024 - Current
Public Safety Officer
Francican Health
12.2023 - 06.2024
Office Manager
KB Management
09.2020 - Current
Customer Service Rep
Teleperformance
08.2018 - 09.2020
Customer Service Rep
Silverleaf Resorts
04.2016 - 07.2018
BACHELORS OF SCIENCE - CRIMINOLOGY
INDIANA STATE UNIVERSITY
ASSOCIATES OF SCIENCE - CRIMINAL JUSTICE
IVY TECH COMMUNITY COLLEGE