Krystal Williams
Moultrie,GA
Summary
Dynamic customer service professional with extensive experience. Adept at resolving issues and providing exceptional support. Skilled in cash handling and technical troubleshooting, I thrive under pressure, ensuring customer satisfaction and loyalty through effective communication and problem-solving. Proven ability to manage high call volumes while maintaining accuracy and professionalism.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Brandt Information Services
Tallahassee, FL
02.2025 - 03.2026
- Provided customers with information about availability and pricing
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service
- Answered incoming phone calls, answered questions, made recommendations, and led conversations to bookings
- Resolved various issues and discrepancies for customers
Customer Service Representative
Connexus Resource Group
American Fork, UT
09.2024 - 01.2025
- Handled customer orders efficiently and accurately
- Provided product and service information to customers and identified upselling opportunities
- Offered technical assistance for customers experiencing difficulties with online processes related to company products and services
- Utilized CRM software efficiently, updating customer profiles accurately during reach interaction
Call Center Customer Service Representative
VXI Global Solutions
Los Angeles, CA
09.2022 - 07.2023
- Adhered to company policies and scripts to consistently achieve call - time and quality standards
- Documented and detailed calls and complaints using call center's CRM database
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
Customer Service Representative/ Cashier
Wal-Mart
Albany, GA
04.2021 - 03.2022
- Responded to customer requests for products, services, and company information
- Operated cash register for cash, checks, and credit card transactions with excellent accuracy
- Assisted customers with returns, refunds, exchanges, and resolving transaction issues
- Processed money orders, money transfers, and handled large amounts of money with high accuracy
Education
GED -
Albany Technical College
Albany, GA03-2017
Skills
Cash handling
Customer data confidentially
Active listening skills
Technical trouble shooting
Database management
Maintaining clean work areas
Calm and professional under pressure
Resolving issues
POS system operation
Timeline
Customer Service Agent
Brandt Information Services
02.2025 - 03.2026
Customer Service Representative
Connexus Resource Group
09.2024 - 01.2025
Call Center Customer Service Representative
VXI Global Solutions
09.2022 - 07.2023
Customer Service Representative/ Cashier
Wal-Mart
04.2021 - 03.2022
GED -
Albany Technical College