Krystal Wilson
Fairfield,AL
Summary
Proactive and upbeat Phone Banker with proven sales and customer relations skills. Approaches every problem analytically and with relationship-driven focus. Consistent in exceeding sales and service expectations.
Overview
8
8
years of professional experience
Work History
Phone Banker
WELLS FARGO
220 State Farm Pkwy
09.2015 - Current
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Help Coach New Hires on their Calls and with their AHT
Education
High School Diploma -
Ensley High School
2400 Ave J Birmingham, AL05.2004
Skills
- Conflict De-Escalation
- Time Tracking
- Call Management
- Payment Processing
Accomplishments
- Supervised team of 20 or more staff members.
- Collaborated with team of 5 in the development of Premier Banker Project Role.
Timeline
Phone Banker
WELLS FARGO
09.2015 - Current
High School Diploma -
Ensley High School