KRYSTAL Wright
Union City,TN
Summary
Talented Partner with 10 years of Healthcare industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Strongly Exceed expectations and meeting company goals. Exceptional customer service and decision-making skills
Overview
14
14
years of professional experience
Work History
RHA Regional PCS Partner
Fastpace Health
02.2024 - Current
- Led strategic initiatives to enhance partnership development and client engagement.
- Managed cross-functional teams to drive collaborative projects and achieve business objectives.
- Developed and implemented innovative strategies that improved operational efficiency and performance metrics.
- Cultivated relationships with key stakeholders, fostering long-term partnerships for mutual growth.
- Streamlined communication processes between departments, resulting in improved project coordination.
- Evaluated performance outcomes, adjusting strategies to align with evolving business goals.
- Networked with other professionals and organizations to expand contacts and opportunities.
Referral Specialist/Patient Care Specialist
Reelfoot Family Walk in Clinic
01.2015 - Current
- Assisted patients by answering questions and providing information regarding referrals.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Collaborated with senior and department leaders to develop and implement workforce plans
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Manager
Sally Beauty Supply
08.2011 - 12.2014
- Created training modules and documentation to train staff.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Some College (No Degree) - Business Administration/ Medical Office
Tennessee Technology Center
McKenzie, TNSome College (No Degree) - Cosmetology Education
Obion County Vocational
Union City, TNHigh School Diploma - undefined
Obion County Central High School
Troy, TN05.2001
Skills
- Insurance Eligibility Verification
- Records Management Systems
- Advanced MS Office Suite Knowledge
- 10-Key Proficiency
- Medical Filing
- Bookkeeping Support
- Appointment Confirmation
- Customer Data Confidentiality
- Multitasking and Prioritization
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Office Administration
- Scheduling Appointments
- Customer relationship building
- Performance analysis
- Administrative management
- Company processes and procedures
- Strategic planning
- Data analysis
Accomplishments
- Supervised team of 23 staff members. Leading them from day 2 for 2 years of my career with Reelfoot/Christian Family. Providing comprehensive leadership across all aspects of team performance and responsibilities with all 14 RHA clinics.
Timeline
RHA Regional PCS Partner
Fastpace Health
02.2024 - Current
Referral Specialist/Patient Care Specialist
Reelfoot Family Walk in Clinic
01.2015 - Current
Manager
Sally Beauty Supply
08.2011 - 12.2014
Some College (No Degree) - Cosmetology Education
Obion County Vocational
High School Diploma - undefined
Obion County Central High School
Some College (No Degree) - Business Administration/ Medical Office
Tennessee Technology Center