Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Zupancich

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Manager - HR

Back On The Rack
03.2023 - Current
  • Developed a company-wide training program, improving staff skillsets and boosting overall productivity levels.
  • Enhanced employee retention by implementing effective onboarding programs and conducting regular performance reviews.
  • Collaborated with legal counsel to ensure compliance with labor laws, mitigating potential risks associated with employment practices or disputes.
  • ensured comprehensive HR policy implementation
  • motivated and empowered employees
  • facilitated successful onboarding and training
  • Motivated employees through special events and incentive programs.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Instructed senior leaders on appropriate employee corrective steps.
  • improved employee engagement
  • effectively resolved complex issues
  • managed high-stress situations
  • provided exceptional customer service
  • demonstrated strong product knowledge
  • contributed to sales growth
  • fostered positive client relationships
  • optimized time management
  • ensured secure handling of multiple payment methods.
  • Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
  • Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Property Manager

Canoe On Inn & B&B's
04.2021 - 01.2023
  • Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
  • Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
  • Created a welcoming atmosphere with attention to detail in room preparation and presentation.
  • Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with owner on more advanced needs.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Polished fixtures to achieve professional shine and appearance.
  • Handled requests for extra linens, toiletries and other supplies.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Washed and put away kitchen dishes, utensils and glassware..
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
  • Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
  • Developed strong relationships with local businesses and community organizations to enhance the reputation of rental properties in the area.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues or housekeeping needs
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Promoted a culture of continuous improvement by regularly reviewing processes and implementing best practices across all aspects of operations
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality control measures.
  • Prepared detailed estimates for potential projects, accurately reflecting labor costs, material expenses, and timeline projections.
  • Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Private Housekeeper/Elderly Caretaker

Self Employed Services
03.2018 - 03.2021
  • Implemented customized cleaning schedules tailored to individual client preferences and needs.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
  • Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
  • Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
  • Operated steam cleaner to refresh and disinfect fibers of carpet.
  • Handled budgeting responsibilities for various household expenses, optimizing spending where possible without sacrificing quality or service levels.
  • Managed household inventories, ensuring adequate supplies were always available when needed.
  • Completed errands and shopping tasks in a timely manner, resulting in optimal time management for busy households.
  • Efficiently managed pet care responsibilities including walking dogs regularly to maintain their health and wellbeing.
  • Provided additional support during special events or occasions, ensuring smooth execution of all planned activities and details.
  • Assisted elderly clients with personal care tasks such as bathing, grooming, dressing, feeding which improved their comfort levels significantly.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored and reported any changes in clients' physical and mental health.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Cashier

Zup's Food Market
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.

Deli Clerk

Zup's Food Market
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Associate of Applied Science - Medical Coding And Billing

Northwest Technical College
Bemidji, MN
05.2025

Skills

  • Administrative Support
  • Research
  • Money handling abilities
  • Computer Proficiency
  • Critical Thinking
  • Coaching and Mentoring
  • Employee Handbook Development
  • Legal Compliance
  • Active Listening
  • HR policies and procedures
  • Microsoft Outlook

Timeline

Assistant Manager - HR

Back On The Rack
03.2023 - Current

Property Manager

Canoe On Inn & B&B's
04.2021 - 01.2023

Private Housekeeper/Elderly Caretaker

Self Employed Services
03.2018 - 03.2021

Cashier

Zup's Food Market

Deli Clerk

Zup's Food Market

Associate of Applied Science - Medical Coding And Billing

Northwest Technical College

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Krystal Zupancich