Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Krystalon Johnson

Krystalon Johnson

Jonesboro,AR

Summary

Seasoned Business Analyst offering 20 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Senior Business Analyst

Gainwell Technologies
05.2023 - 05.2024
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Business Analyst

Centene Corporation
Little Rock, AR
09.2016 - 05.2023
  • Updated organizational systems and subsystems to improve and streamline data collection.
  • Identified and documented detailed business rules and use cases based on requirements analysis.
  • Trained employees on software to improve data management, monitored use and suggested improvements.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement while maintaining 125% performance score.

Customer Relations Supervisor

Verizon Communications Inc
Little Rock, AR
01.2013 - 09.2016
  • Monitored metrics and developed actionable insights to improve efficiency and performance for 32 representatives.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity. Increased quality scoring by 15%.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.

Education

Bachelor of Science - Business Administration

University of Arkansas At Little Rock
Little Rock, AR
08.2022 - Current

Skills

  • Strategic planning
  • Data analysis
  • Web-Based Reporting Tools
  • Revenue Development
  • Creative Problem-solving
  • Project Management Abilities
  • Proven Leadership skills
  • Training and mentoring

Timeline

Senior Business Analyst

Gainwell Technologies
05.2023 - 05.2024

Bachelor of Science - Business Administration

University of Arkansas At Little Rock
08.2022 - Current

Business Analyst

Centene Corporation
09.2016 - 05.2023

Customer Relations Supervisor

Verizon Communications Inc
01.2013 - 09.2016

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Krystalon Johnson