Krystal R. Smith
Grand Prairie,TX
Summary
Results-focused mental health professional with strength in multitasking, analytical thinking and attention to detail. Proactive leader with strengths in communication and collaboration. Proficient in leveraging exemplary customer service and company knowledge, goals, and procedures to promote achievement of specified time-sensitive targets/goals/deadlines. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Experience and understanding of process analytics and structuring workflow.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Team Lead/Clinical Manager II
Metrocare Services
2024.02 - Current
- Analyze performance data of clinical staff to identify areas for improvement and maintain high standards of patient care.
- Assist with recruitment, selection, orientation and training activities for new employees.
- Implement strategies for improving efficiency within the clinic.
- Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Interview applicants and made recommendations for new hires.
- Oversee clinic flow activities and ensured efficient services for clients.
- Collaborate with healthcare professionals to deliver high-quality patient care.
- Develop and maintain clinical policies to ensure completion of client authorizations in an effective, efficient, and accurate manner.
- Oversee assignment of cases amongst clinic staff.
- Lead clinical operations to enhance patient care quality and service delivery.
- Develop and implemented strategic initiatives to improve treatment protocols and outcomes.
- Streamlinee documentation processes using electronic health record systems, improving efficiency and accuracy.
- Facilitate effective collaboration among multidisciplinary teams, resulting in improved patient outcomes.
- Coordinated regular team meetings to discuss case progress and address concerns or challenges, fostering an environment of open communication and collective problemsolving.
- Successfully managed complex cases by collaborating with physicians, nursing staff, and other healthcare professionals, ensuring optimal patient care delivery.
Assessment Qualified Mental Health Professional
Metrocare Services
2023.07 - 2024.02
- Created client treatment plans based on assessments and goals.
- Referred clients to external resources for additional support.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Documented treatment goals and plans in electronic medical records and included assessments and relevant clinical documentation.
- Accurately scored psychosocial assessments and established proper level of care and entitlements based on client need and company protocol.
- Identify and assist individuals in obtaining entitlements by providing referrals, advocacy and negotiation, as needed.
Dual Qualified Mental Health Professional
Metrocare Services
2022.02 - 2023.07
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Prepared and maintained required treatment records and reports.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Developed client treatment plans based on research, clinical experience and client histories.
- Taught individuals and family members skills strategies for confronting problems constructively using established recovery plan goals and objectives.
Operations Manager
IDM
2013.09 - 2022.01
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Created and implemented policies and standard operating procedures and managed quality, customer service and logistics.
Registered Behavioral Technician
Autism Therapeutic Services
2019.06 - 2019.11
- Monitored patients' physical and emotional well-being and report unusual behavior or unfavorable behaviors to the BCBA
- Observed and influence patients' behavior, communicating and interacting with them while teaching, coaching, befriending them
- Collaborated with BCBA and staff in working with the mentally ill, emotionally disturbed, or developmentally disabled patients to treat and rehabilitate patients to social norms
- Implemented behavioral modification techniques to improve social interaction skills
- Developed or taught strategies to promote client well-being and independence.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Respite Care Provider
Private Care
2017.06 - 2019.05
- Provided temporary relief and support to families of individuals with disabilities.
- Developed positive relationships with clients, their families, and other involved parties.
- Assisted in developing and implementing individualized care plans for clients.
- Monitored client progress and documented any changes or issues.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
Performance Monitoring Coach
GEICO
2006.10 - 2010.09
- Reviewed established procedures to assess areas in need of improvement.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Taught relevant skills, tactics, and techniques to improve employee performance and increase customer satisfaction ratings
- Monitored and enhanced performance by providing direction, encouragement and constructive feedback
- Performance trend analysis
- Developed training programs
Education
Master of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH2027-09
Bachelor of Arts - Applied Behavioral Science
Ashford University
San Diego, CA2018-08
Skills
- Trend Identification and Forecasting
- Skilled in Microsoft Office- Intermediate
- Process, profit, and production-oriented
- Data organization
- Skilled in team building and collective movement towards results
- Exceptional written and verbal communication
- Patient care coordination
- Clinical oversight
- HIPAA compliance
Accomplishments
Leadership Cohort Graduate- April 2024
Certification
- CANS Certified, State of Texas, March 2022- Present
- ANSA Certified, State of Texas, March 2022- Present
- CANS/ANSA Superuser, PRAED Foundation, 2023
- Seeking Safety Certified, State of Texas, March 2022- Present
- Illness Management and Recovery (IMR) Certified, State of Texas, March 2022- Present
- COPS-D Certified, State of Texas, March 2022- Present
Timeline
Clinical Team Lead/Clinical Manager II
Metrocare Services
2024.02 - Current
Assessment Qualified Mental Health Professional
Metrocare Services
2023.07 - 2024.02
Dual Qualified Mental Health Professional
Metrocare Services
2022.02 - 2023.07
Registered Behavioral Technician
Autism Therapeutic Services
2019.06 - 2019.11
Respite Care Provider
Private Care
2017.06 - 2019.05
Operations Manager
IDM
2013.09 - 2022.01
Performance Monitoring Coach
GEICO
2006.10 - 2010.09
Bachelor of Arts - Applied Behavioral Science
Ashford University
Master of Science - Health Care Administration
Southern New Hampshire University