Summary
Overview
Work History
Skills
Timeline
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Krystal "Truly" Pernell

Krystal "Truly" Pernell

Port Saint Lucie,FL

Summary

Resourceful individual recognized for promoting human connections that meet needs. A compassionate professional with dynamic organizational and decision making skills. Exemplary communication and collaboration skills.Enthusiastic, outgoing with a vast understanding, and highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Hardworking, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Committed history of meeting company needs with consistent practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Behavioral Health Specialist

Port St. Lucie Hospital
Port St Lucie, Florida
04.2024 - Current
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Participated in assessments and visits with patients in various types of settings.

Lead Infant Room Teacher

Little Scholars Development Center
, Florida
02.2024 - Current
  • Collaborated with colleagues to plan special events such as field trips or holiday parties.
  • Established positive relationships with parents by providing them with updates about their children's development through verbal communication or written reports.
  • Provided guidance for teaching assistants on how best to meet the needs of individual children.

Memory Care Specialist

Watercress Senior Living Facility
Port St Lucie, Florida
03.2023 - 04.2024
  • Participated in ongoing training and compliance activities.
  • Exercised versatility in fast-paced, agile work environments.
  • Coordinated and managed various programs or projects to achieve established objectives.

Lead Two Year Old Teacher

Sunflower Educare Center
Port St Lucie, Florida
03.2023 - 02.2024
  • Developed individualized lesson plans based on each child's learning needs and interests.
  • Integrated technology into the classroom setting by utilizing interactive software programs designed for early learners.
  • Enforced safety rules consistently throughout the school day.

Alcohol and Drug Abuse Counselor

Los Angeles Center for Drug and Alcohol Abuse
Los Angeles , CA
05.2022 - 02.2024
  • Provided individual counseling to help clients identify triggers that lead to substance abuse.
  • Conducted regular drug screenings to ensure compliance with treatment plans.
  • Monitored progress of clients through both informal conversations and formal evaluations.

Receptionist

LA County Probation Department
Los Angeles , CA
04.2022 - 02.2024
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.

Data Entry Clerk

U Tag
Houston, TX
11.2019 - 02.2022
  • Maintained database by entering new and updated customer and account information.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Customer Service Representative

Alorica
Jackson, MS
01.2017 - 07.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Skills

  • Interpersonal and written communication
  • Support Services
  • Crisis evaluation and intervention
  • Courteous demeanor
  • Tactful and diplomatic
  • Conflict Resolution
  • Active Listening
  • Client Relations
  • Problem Resolution
  • Clerical Support
  • Follow-up skills
  • Complaint resolution
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Quality Assurance Controls

Timeline

Behavioral Health Specialist

Port St. Lucie Hospital
04.2024 - Current

Lead Infant Room Teacher

Little Scholars Development Center
02.2024 - Current

Memory Care Specialist

Watercress Senior Living Facility
03.2023 - 04.2024

Lead Two Year Old Teacher

Sunflower Educare Center
03.2023 - 02.2024

Alcohol and Drug Abuse Counselor

Los Angeles Center for Drug and Alcohol Abuse
05.2022 - 02.2024

Receptionist

LA County Probation Department
04.2022 - 02.2024

Data Entry Clerk

U Tag
11.2019 - 02.2022

Customer Service Representative

Alorica
01.2017 - 07.2019
Krystal "Truly" Pernell