Krystel Guilamo
Rio Vista,CA
Summary
Dynamic After School Program Instructor and Customer Service Specialist with a proven track record at Catalyst Kids and IslandMed. Excelled in fostering academic growth and resolving customer disputes with empathy. Skilled in collaborative learning and exceptional customer service, demonstrating significant improvements in student engagement and customer loyalty.
Overview
2023
2023
years of professional experience
Work History
After School Program Instructor
Catalyst Kids
- Encouraged academic growth through effective relationship building.
- Enhanced student comprehension by incorporating diverse teaching strategies and materials.
- Engaged in school improvement efforts through professional development.
- Created interactive activities to enhance comprehension of concepts.
Customer Service Representative
IslandMed
07.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Party City
09.2016 - 12.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
LPN -
Antilles College of Health
San Juan PR11.2016
High School
Colegio San Vicente De Paul
San Juan PR05.2013
Skills
- Parent-teacher communication
- Student engagement
- Collaborative learning
- Teaching techniques
- Great customer service approach
Bilingual
-Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
IslandMed
07.2020 - 07.2022
Customer Service Cashier
Party City
09.2016 - 12.2016
After School Program Instructor
Catalyst Kids
LPN -
Antilles College of Health
High School
Colegio San Vicente De Paul
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