KRYSTIAN PROWS
Hawthorne,California
Summary
Consumer-centric, data-driven, and results-oriented transformational leader with a proven track record in researching, recommending, and executing end-to-end strategies for business process automation solutions. Strong ability to conceptualize user input and translate it into product optimizations, while also analyzing and forecasting health metrics for a portfolio of enterprise digital platform products. Utilizes customer feedback to prioritize multi-year strategic programs that maximize competitive advantage and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Manager
Mountain America Credit Union
08.2020 - 10.2024
- Managed and owned enterprise financial services applications supporting the overall growth and ROA of the organization
- From ideation to creation, collaborated closely with internal stakeholders and 3rd party vendors, as well as cross-functional teams across engineering, IT security, risk, legal, and UI/UX, to build and continuously iterate on scalable B2C SaaS products that integrate with the organization’s most critical digital platforms
- Owned 38 automation integration digital solutions for the 9th largest credit union in the U.S ($20B in assets)
- Delivered over $1.6 million in returned assets within three weeks of go-to-market by implementing middleware for Twilio and VoApps, which automatically sent text and voicemail collection messages to delinquent members
- Implemented strategic governance standards as Chair of the Product Management Council, defining strategies for discovery, gathering key success metrics, researching user feedback, and conducting market research
- Authored and published over 40 technical architecture diagrams, process workflows mapping, wireframes, and designated SME for knowledge articles across the organization's knowledge base, Smartsheet PMO software, and Confluence
- Saved an average of 4,053 hours per month, equating to approximately 26 FTE per month, by constructing REST API, RPA, middleware, web services, and data flow integrations with enterprise platforms such as Microsoft Dynamics CRM, Workday, Alkami Digital Banking, Symitar, and ServiceNow
- Created intuitive analytics dashboards via Power BI and Datavision to display time savings from business process automation solutions, collaborating with data scientists, engineers, and designers
Campus Dean
Strategic Education Inc.
02.2016 - 09.2020
- Facilitated data-driven decision making by utilizing assessment tools to evaluate program effectiveness and identify areas for improvement.
- Streamlined administrative processes for increased efficiency, resulting in reduced workload for faculty members.
- Established collaborations with industry partners to provide students with real-world experiences and networking opportunities.
- Implemented initiatives to drive curriculum quality and target learning outcomes.
Manager
Gum Tree Cafe
09.2014 - 01.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
MBA - Business Administration
The Jack Welch Management Institute
Washinton D.C.2019
Bachelor of Arts -
University of California, Santa Cruz
Santa Cruz06.2011
Skills
Agile
Scrum
Kanban
Microsoft 365
Microsoft Azure DevOps
Microsoft Dynamics365
Symitar
Atlassian Confluence
Workday
ServiceNow
Smartsheet
Pega Robotics
Product Strategy
Product Lifecycle Management
Project Planning
KPI Tracking
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Product Manager
Mountain America Credit Union
08.2020 - 10.2024
Campus Dean
Strategic Education Inc.
02.2016 - 09.2020
Manager
Gum Tree Cafe
09.2014 - 01.2016
MBA - Business Administration
The Jack Welch Management Institute
Bachelor of Arts -
University of California, Santa Cruz
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