Krystin Elswick
Baltimore,MD
Summary
Motivational leader and organized problem-solver with managment, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Operations Manager
Fed Ex Ground
Sparrows Point, MD
07.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Constantly meets compliance with safety regulations and maintained a safe work environment for all personnel.
- Studies data from daily reports to identify trends in productivity as well as performance metrics.
- Coordinated with other departments including P&D , customer service, maintenance , human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with team leaders on quality audits.
- Proactive game plan in order to run an effective sort.
Senior Operations Administrator
Fed Ex Ground
Sparrows Point, MD
07.2021 - 07.2022
- Coordinated internal resources to resolve customer inquiries promptly.
- Performed routine maintenance checks on equipment used in operations.
- Managed personnel records according to organizational policies and regulations/ensure vehicle files,inspections ,registrations are up to date.
- Trained, mentored and motivated employees to maximize team productivity.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Delegated work to staff, setting priorities and goals.
- Initiated and maintained relationships with ISPs, customers, and other stakeholders.
- Developed weekly reports on operational performance metrics.
- Ensured delivery of the bulk delivery manifests.
- Assisted with consecutive or multiple day deliveries.
- verify and change bogus codes properly/VSA
Package Handler
Fed Ex Ground
Baltimore, MD
06.2021 - 07.2021
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Arranged items on pallets according to size and weight.
- Hit metrics daily in able to ensure goals are being met timely.
Team Lead/Shift Leader
Olives gourmet grocer
Long Beach, CA
01.2019 - 07.2021
- Delegated tasks to employees and monitored activities and task completion.
- Key holder
- Enforced closing procedures
- Maintain a commercial look throughout entire store. ( grocery,deli,kitchen,storage)
- Customer service
- Assisted general manager with operations game plan and company initiatives implementation.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Education
Some College (No Degree) - General Studies
California State University of Long Beach
Long Beach, CAHigh School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD06.2008
Skills
- Performance driven
- Goal Setting
- Sales team development
- Supervision and training
- Adaptive team player
- Problem-solving abilities
- High-energy attitude
- Takes initiative
- Operations Management
- Maintaining Compliance
References
- Justin Sergi -(443-463-7279)
- Erin Oheagan (562-343-5580) Owner of Olives gourmet grocer
- Elise Morrissey (443-221-0601) former manager
Timeline
Operations Manager
Fed Ex Ground
07.2022 - Current
Senior Operations Administrator
Fed Ex Ground
07.2021 - 07.2022
Package Handler
Fed Ex Ground
06.2021 - 07.2021
Team Lead/Shift Leader
Olives gourmet grocer
01.2019 - 07.2021
Some College (No Degree) - General Studies
California State University of Long Beach
High School Diploma -
Patapsco High School & Center For Arts
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