Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Krystin Pasqua

Fort Sill,OK

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Centene with exceptional complaint resolution and call management skills. Leveraged analytical thinking and excellent communication to solve complex issues, achieving significant improvements in productivity. Skilled in data entry and fostering positive interactions, consistently exceeding quality standards.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Centene
02.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.

Recruiter

Carework
01.2023 - 02.2024
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Substitute Teacher

Maranatha Baptist Academy
02.2022 - 09.2023
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Special Education Paraprofessional

Evergreen Elementary
03.2015 - 02.2017
  • Supported teacher in development of individual learning strategies.
  • Oversaw class of students in absence of instructor.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Maintained positive attitude and affirmatively communicated with each student.

Paraprofessional

Stiern Middle School
09.2013 - 03.2014
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Education

Bachelor of Science - Behavioral Sciences

University of Arizona Global Campus
Remote
05.2023

Associate of Arts - Liberal Arts And Sciences

Pierce College
Puyallup, WA
09.2021

High School Diploma -

Insight School Of California
Simi Valley, CA
06.2012

Skills

  • Data Entry
  • Product Knowledge
  • Appointment Scheduling
  • Account updating
  • Scheduling
  • Complaint resolution
  • Data Collection
  • Call Management
  • Quality Assurance Controls
  • Problem Resolution
  • Call center experience
  • Technical Support
  • Documentation
  • Computer Skills
  • Multitasking Abilities
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Excellent Communication

Software

Omni

Aws

Portico

Amysis

Microsoft

Timeline

Customer Service Representative

Centene
02.2024 - Current

Recruiter

Carework
01.2023 - 02.2024

Substitute Teacher

Maranatha Baptist Academy
02.2022 - 09.2023

Special Education Paraprofessional

Evergreen Elementary
03.2015 - 02.2017

Paraprofessional

Stiern Middle School
09.2013 - 03.2014

Bachelor of Science - Behavioral Sciences

University of Arizona Global Campus

Associate of Arts - Liberal Arts And Sciences

Pierce College

High School Diploma -

Insight School Of California

Similar Profiles

CREATE PROFILE
Krystin Pasqua