Krystina Cooper

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Implemented rental asset processes and cleanliness standards.
• Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
• Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
• Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.

• Assisted driver in monitoring and managing student behaviors to promote safety.
• Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
• Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
• Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.

· Customer service, 10 key, 50+ wpm, time management, obtaining status updates on insurance replacement claims to extend customer’s rentals, email, fax

·Top performer in my department

Furloughed then laid off due to coronavirus