Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Krystina Fierro

Las Vegas,NV

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable employee equipped for fast-paced work and changing daily needs to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Server

Jinya Ramen Bar
03.2022 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Made $1000 in sales in one shift.

Sales Associate

Charlotte Russe
10.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased credit card sales by 20%.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Lifeguard

Wet 'n' Wild Splash Town
06.2020 - 09.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.

Education

High School Diploma -

Liberty High School, Henderson, NV
06.2022

Skills

  • Organization
  • Leadership
  • Multitasking
  • Task Prioritization
  • Creative Thinking
  • Project Management
  • Verbal Communication
  • Dining Customer Service
  • High-Volume Dining
  • Performance Improvement
  • Suggestive Selling
  • Workflow Coordination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Server - Jinya Ramen Bar
03.2022 - 07.2023
Sales Associate - Charlotte Russe
10.2021 - 03.2022
Lifeguard - Wet 'n' Wild Splash Town
06.2020 - 09.2020
Liberty High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Krystina Fierro