Krystina Flick
Beaufort
Summary
Experienced in providing top-notch guest services in busy hospitality environments. Strengths lie in superior communication skills, problem-solving abilities and commitment to maintaining high levels of customer satisfaction. Past roles emphasized creating positive guest experiences, improving service standards, and contributing to team success. Strong understanding of hospitality industry dynamics with focus on guest service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Plantation animal hospital
Hilton Head Island
06.2024 - Current
- Assisted veterinarians during examinations and surgical procedures.
- Maintained accurate medical records and patient histories.
- Administered medications and vaccinations to patients as directed.
- Monitored animal vital signs throughout treatments and procedures.
- Educated pet owners on proper care and nutrition for their animals.
- Prepared and sterilized surgical instruments before operations.
- Conducted laboratory tests on samples for diagnostic purposes.
- Managed inventory of supplies and ensured proper storage conditions.
Spa Supervisor
Omni Hotels & Resorts
Hilton Head Island
06.2024 - 06.2025
- Supervised daily spa operations to ensure quality service and customer satisfaction.
- Trained and mentored staff on spa protocols and customer service techniques.
- Managed inventory levels for spa products and supplies to maintain availability.
- Scheduled appointments and coordinated staff assignments for optimal efficiency.
- Developed training materials to enhance team knowledge of spa services offered.
- Ensured compliance with health and safety regulations in all spa activities.
- Resolved customer complaints promptly to maintain a positive guest experience.
- Collaborated with management on promotional events to increase client engagement.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Documented client records and information.
- Resolved conflicts between staff members in a professional manner.
- Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
Reservationist/Spa Supervisor
Cinzia Spa
North Myrtle Beach
09.2022 - 06.2024
- I am familar with individual and group spa bookings.
- I have used the software booker for spa appointments
- I am familar with membership based sales
- Inventory management
- Assisting guests with curating an unforgettable spa experience
- Coordinated with spa staff to ensure seamless service delivery.
- Handled customer inquiries via phone and in-person interactions.
- Processed reservations and cancellations using booking software.
- Maintained accurate client records and preferences for personalized service.
- Assisted in training new reservation staff on procedures and systems.
- Supervised daily spa operations to ensure quality service and customer satisfaction.
- Trained and mentored staff on spa protocols and customer service techniques.
- Managed inventory levels for spa products and supplies to maintain availability.
- Scheduled appointments and coordinated staff assignments for optimal efficiency.
- Developed training materials to enhance team knowledge of spa services offered.
- Ensured compliance with health and safety regulations in all spa activities.
- Resolved customer complaints promptly to maintain a positive guest experience.
Server
Olive Garden
North Myrtle Beach
08.2020 - 09.2022
- I've hosted, been a food runner as well as my current position is to go specialist.
- I've helped out in every aspect of the restaurant for the most part, my current title now as To-Go specialist entails me either packaging food, running it to customers cars or answering the phone taking orders.
Veterinary Assistant/Receptionist
Animal Hospital Of North Myrtle Beach
North Myrtle Beach
11.2020 - 06.2022
- Feed, bathe, and exercise animals.
- Clean and disinfect cages, kennels, and examination and operating rooms.
- Restrain animals during examination and laboratory procedures.
- Maintain and sterilize surgical instruments and equipment.
- Monitor and care for animals after surgery.
- Check-in animal patients.
- Gather and certify pet and owner information.
- Maintain records.
- Schedule appointments.
- Process payments.
- Encourage retail sales.
- Prepare prescriptions and explain instructions
Brand Ambassador
Apricot Lane Boutique
Myrtle Beach
07.2016 - 08.2018
- Coordinated in-store events to promote new collections and enhance customer experience.
- Maintained visual merchandising standards to showcase brand identity effectively.
- Collaborated with team members to ensure smooth daily operations and customer service.
- Built relationships with loyal customers to encourage repeat visits and referrals.
- Assisted in inventory management and stock replenishment for optimal sales performance.
- Trained new staff on brand values, product details, and customer interaction techniques.
- Collected customer feedback to inform management on preferences and trends observed.
Group Leader
SOS healthcare
Myrtle Beach
02.2016 - 02.2017
- Met 2 times a week with kids between the ages of 10-18 who had a disability or a form of autism and did group activity's and taught basic learning skills.
Education
Bachelor of Arts - Arts
Coastal Carolina University
Conway, SCAssociate in Arts - AA
Horry-Georgetown Technical College
Myrtle Beach, SCHigh school diploma -
Socastee High School
Socastee, SCSkills
- Guest services
- WordPress
- Communication skills
- Hospitality
- Customer service
- Marketing
- Phone etiquette
- Merchandising
- Restaurant experience
- Negotiation
- Google Analytics
- Upselling
- Sales
- Hotel experience
- Computer skills
- Animal restraint
- Veterinary Assistant
- Animal Care
- Social Media Management
- Digital Marketing
- Front Desk
Certification
- First Aid Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Veterinary Technician
Plantation animal hospital
06.2024 - Current
Spa Supervisor
Omni Hotels & Resorts
06.2024 - 06.2025
Reservationist/Spa Supervisor
Cinzia Spa
09.2022 - 06.2024
Veterinary Assistant/Receptionist
Animal Hospital Of North Myrtle Beach
11.2020 - 06.2022
Server
Olive Garden
08.2020 - 09.2022
Brand Ambassador
Apricot Lane Boutique
07.2016 - 08.2018
Group Leader
SOS healthcare
02.2016 - 02.2017
Bachelor of Arts - Arts
Coastal Carolina University
Associate in Arts - AA
Horry-Georgetown Technical College
High school diploma -
Socastee High School