Krystina Lucas
Harrisburg,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
ContinuumGlobal
Harrisburg
10.2023 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Nurse Assistant
Prominent
Harrisburg, PA
01.2022 - 07.2023
- Educated new hires on policies and procedures related to the nursing assistant role within the facility.
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
- Observed universal precautions at all times when handling infectious materials or bodily fluids.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Provided emotional support to family members during difficult times.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
Owner
The NinaV Project
Jacksonville, Florida
08.2019 - 09.2022
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Conducted performance reviews for employees on a regular basis.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Implemented quality assurance processes to ensure product excellence.
Project Management Assistant
Americana
New York, New York
09.2014 - 08.2016
- Prepared materials needed for workshops or training sessions related to project management topics.
- Assisted Project Managers in preparing project plans and schedules, tracking progress, and reporting results.
- Ensured compliance with company policies and procedures related to project management activities.
- Developed and maintained project documentation such as meeting minutes, action items lists, status reports, and change requests.
- Provided administrative support including scheduling meetings, coordinating travel arrangements, managing calendars, ordering supplies.
- Acted as a liaison between Project Managers and clients and vendors to ensure successful delivery of projects.
Marketing Intern
The Blue Flame Agency
New York, New York
01.2012 - 08.2014
- Provided support in implementing digital marketing strategies across multiple channels.
- Generated weekly reports on progress of marketing initiatives.
- Conducted market research to identify target markets and develop effective campaigns.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHBachelor of Science - Business
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Data Entry
- Consultative Sales
- Product Knowledge
- Information Security
- Senior leadership support
- Client Relations
- Microsoft Excel
- Problem-solving abilities
- Team Development
- Researching
Timeline
Customer Service Representative
ContinuumGlobal
10.2023 - Current
Nurse Assistant
Prominent
01.2022 - 07.2023
Owner
The NinaV Project
08.2019 - 09.2022
Project Management Assistant
Americana
09.2014 - 08.2016
Marketing Intern
The Blue Flame Agency
01.2012 - 08.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
Bachelor of Science - Business
Medgar Evers College of The City University of New York