Krystina Fierro
Las Vegas,NV
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Maintains focus and positive attitude in stressful situations and high-volume environments. Reliable employee equipped for fast-paced work and changing daily needs to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Vineyard Henderson
03.2024 - 10.2024
- Cultivated warm relationships with residents.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to residents' needs.
- Followed dietary restrictions for all residents.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep our residents dining experience working efficiently and to meet their needs.
Server
Jinya Ramen Bar
03.2022 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Made $1000 in sales in one shift.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Charlotte Russe
10.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased credit card sales by 20%.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Liberty High School
06.2022
Skills
- Organization
- Leadership
- Multitasking
- Task Prioritization
- Creative Thinking
- Project Management
- Verbal Communication
- Dining Customer Service
- High-Volume Dining
- Performance Improvement
- Suggestive Selling
- Workflow Coordination
- Hostess support
- Team member support
Certification
CPR
Timeline
Server
Vineyard Henderson
03.2024 - 10.2024
Server
Jinya Ramen Bar
03.2022 - 12.2023
Sales Associate
Charlotte Russe
10.2021 - 03.2022
High School Diploma -
Liberty High School
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