Krystina Smith
Traskwood,AR
Summary
Results-oriented professional with strong organizational and communication skills. Experienced in managing diverse teams and optimizing workflows to enhance service delivery and operational efficiency. Expertise in identifying customer needs and delivering exceptional support, with a focus on streamlining processes and improving team performance.
Overview
19
19
years of professional experience
Work History
Self Employed
Card Business/Sales
Traskwood, Arkansas
06.2023 - Current
- Identified customer needs, improving service delivery.
- Developed creative solutions, enhancing team effectiveness.
- Collaborated with cross-functional teams on project initiatives.
- Utilized software and tools to streamline processes.
- Effectively prioritized and organized tasks to fulfill service goals.
- Performed daily tasks accurately, ensuring operational efficiency.
Sales Associate
Best Buy
Mesa, Arizona
01.2014 - 09.2016
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers in selecting products and answering inquiries.
- Recommended additional products tailored to customer interests to increase sales.
- Resolved customer complaints professionally to enhance satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members on cash register operations, stock procedures, and customer service best practices.
- Collaborated with team members to manage inventory levels effectively.
- Maintained up-to-date knowledge of store merchandise and policies.
- Recommended additional products tailored to customer interests to increase sales. based on customer interests and needs.
Office Manager
Farm Bureau
Mesa, Arizona
03.2009 - 01.2012
- Managed daily office operations and administrative tasks for local agricultural organization.
- Coordinated communication between departments to ensure smooth workflow and collaboration.
- Oversaw scheduling and logistics for meetings, events, and training sessions.
- Implemented filing systems to organize documents and improve retrieval times.
- Trained new staff on office procedures and company policies effectively.
- Supported budget development and monitored expenses to enhance operational efficiency.
- Oversaw tracking and management of office inventory to ensure adequate supplies. and placed new supply orders.
- Ensured accuracy of accounts receivable and payable by tracking invoices and payments.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed spreadsheets in Excel to efficiently track data on vacation requests and sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Directed staff in task assignments with clear priorities and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Developed and managed work schedules to optimize team productivity, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Computed balances, totals or commissions to support accounting team.
Crew Member
Wendys
Mesa, Arizona
05.2007 - 02.2008
- Provided excellent customer service in fast-paced environment.
- Collaborated with team members to ensure timely order fulfillment.
- Took and inputted customer orders into store system to ensure accurate and timely service.
- Operated cash register and processed customer transactions to maintain smooth service flow.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Trained new crew members on operational procedures and safety protocols to enhance team efficiency.
- Prepared food items following safety and quality standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted in inventory management and restocked supplies.
- Took orders to provide timely service. from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Medical Certification - Medical Assistant
Pima Medical Institute
Mesa, AZ04-2022
High School Diploma -
Sun Valley High School
Arizona 05-2006
Skills
- Sales strategies
- Customer service
- Inventory management
- Operational efficiency
- Software utilization
- Task prioritization
- Data management
- Cross-functional collaboration
- Employee training
- Problem solving
- Organizational skills
- Teamwork and collaboration
- Communication
- Teamwork and collaboration
Affiliations
- Volunteer at the Ronald Mcdonald House
- Volunteer at Greek Festival for Greek Orthodox Church
Timeline
Self Employed
Card Business/Sales
06.2023 - Current
Sales Associate
Best Buy
01.2014 - 09.2016
Office Manager
Farm Bureau
03.2009 - 01.2012
Crew Member
Wendys
05.2007 - 02.2008
Medical Certification - Medical Assistant
Pima Medical Institute
High School Diploma -
Sun Valley High School