Krystine Miranda
Buffalo
Summary
Hardworking aspiring Manager demonstrating clerical and office leadership skills. Experienced in organizing schedules, routing correspondence, and handling and finding resolution for complaints. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
4
4
years of professional experience
Work History
Collections Agent
Cornerstone Mediation
06.2024 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
Data Entry Clerk
Citibank
01.2024 - 05.2024
- Company Overview: Citigroup Financial Institution
- Reason for leaving - Department Downgrade caused Lay off
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Driver
Door dash
09.2023 - 01.2024
- Reason for leaving - Temporary gig
Representative
National Grid
01.2023 - 12.2023
- Reason for leaving - Assignment Ended
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Insurance Broker
National Income Life Insurance Company
09.2020 - 04.2023
- I represent companies selling various products and assist clients with managing policies, policy changes, renewals, and cancellations
- During my experience with NILICO, I developed and implemented a series of marketing strategies promoting products and services, which led to an increase in business-to-business and business-to-customer clientele by 23% between March 2021 and October 2022
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reason for leaving - Better Opportunities
Education
BA - Business General Management
Bryant And Stratton College
Orchard Park, NY04-2026
Skills
- Ethical decision-making
- Data accuracy
- Customer issue resolution/Customer feedback follow-up
- Microsoft Office/Excel
- Sales goal achievement
- Work prioritization
Communication Skills
- Experience effectively communicating with people and organizing information
- Ability to lead a team and provide clear directions
- Proficiency in basic computer programs, including Microsoft Office and Excel
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Collections Agent
Cornerstone Mediation
06.2024 - Current
Data Entry Clerk
Citibank
01.2024 - 05.2024
Driver
Door dash
09.2023 - 01.2024
Representative
National Grid
01.2023 - 12.2023
Insurance Broker
National Income Life Insurance Company
09.2020 - 04.2023
BA - Business General Management
Bryant And Stratton College
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