Krystle Buchanan
Greenwood,MO
Summary
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Overview
20
20
years of professional experience
Work History
CLASS - Paraprofessional
Lee's Summit R-7 School District
08.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Adapted teaching materials for special education students, meeting diverse learning needs.
- Facilitated small group tutoring sessions for students struggling in math and reading. (Learning Center setting)
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Assistant branch manager/ teller supervisor
Community bank of pleasant hill
09.2018 - 10.2020
- Hire, train, and supervise customer service representatives and financial service managers
- Enforce bank regulations and oversee bank security measures
- Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels
- Function as liaison between tech support and staff, ensuring all equipment functions as intended
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
Customer service representative
Securtity bank of kansas city
02.2015 - 09.2018
- Provide outstanding customer service both face to face and over the phone, identify and recommend bank products to best suit the needs of the customer, and help merge accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lead Teller
Bank of Lee’s Summit
08.2009 - 06.2014
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Responsible for Bank Vault balance, lead small team of tellers, and trained new employees
- Processed account transactions, implemented teller training manuals, documented teller reports to ensure bank regulation compliance during audits
8- hour associate
Lee’s Summit r-7 School District
08.2005 - 08.2009
- Supervised grades k-6 before and after school program, generated weekly lesson plans, maintained academic and developmental records for each child while maintaining family confidentiality
- Employed problem solving and conflict resolution skills among children, staff and parents
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT05-2027
High School diploma -
Lee’s Summit North High School
05.2005
Skills
- Behavioral Management
- Effective Communication
- Supporting Students With Special Needs
- Small group and individual assistance
- Composed Professional Demeanor
- Teacher support
- Data collection
- Classroom support
- Small group instruction
- Emotional support
- Progress monitoring
- Adaptive Teaching Techniques
Timeline
CLASS - Paraprofessional
Lee's Summit R-7 School District
08.2021 - Current
Assistant branch manager/ teller supervisor
Community bank of pleasant hill
09.2018 - 10.2020
Customer service representative
Securtity bank of kansas city
02.2015 - 09.2018
Lead Teller
Bank of Lee’s Summit
08.2009 - 06.2014
8- hour associate
Lee’s Summit r-7 School District
08.2005 - 08.2009
Bachelor of Arts - Elementary Education
Western Governors University
High School diploma -
Lee’s Summit North High School
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