Krystle Franklin
North Fontana,CA
Summary
Detail-oriented Professional with over 20 years of experience enhancing executive productivity in fast-paced, confidential environments. Demonstrates expertise in calendar management, meeting coordination, and executive correspondence, complemented by advanced proficiency in Microsoft 365 and AI tools. Strong commitment to delivering precise support while managing sensitive information with professionalism and sound judgment. Adept at anticipating needs and streamlining operations to significantly improve overall efficiency and effectiveness.
Overview
20
20
years of professional experience
Work History
Portfolio Leasing Consultant
Lewis Group of Companies
12.2025 - Current
- Coordinated executive schedules, appointments, meetings, and operational priorities across multiple apartment communities, ensuring respectful service and accurate follow-through.
- Coordinate vendor requests, service follow-ups, operational initiatives, and action items to support safe, seamless daily operations.
- Communicate professionally with residents, vendors, leadership, and cross-functional teams while prioritizing and routing correspondence effectively.
- Communicated effectively with residents, vendors, leadership, and cross-functional teams, prioritizing and routing correspondence to enhance operational flow.
- Coordinate executive-style schedules, appointments, meetings, and competing operational priorities across multiple apartment communities while providing respectful service, accurate follow-through, and team-focused support.
- Managed multiple priorities in fast-paced a fast-paced environment, upholding confidentiality and delivering high-quality customer service with accuracy and professionalism.
- Utilized Microsoft Office and business software daily to prepare documents, track information, communicate updates, and support operational reporting.
Real Estate Agent | DRE#02211536 | Independent Contractor
MGR Commercial Real Estate & Century 21 King
- Managed confidential client files, legal documentation, and transaction records with integrity and discretion, ensuring compliance and client trust.
- Prepared reports, proposals, presentations, executive correspondence, and client-facing documents using Microsoft 365 and business software with a focus on accuracy and excellence.
- Coordinated meetings, appointments, and client communications, fostering teamwork and enhancing client engagement through effective follow-up actions.
- Maintained transaction databases and organized file systems, ensuring timely execution of deliverables and supporting efficient project planning.
Branch Office Manager
NAI Capital Corporation
07.2022 - 07.2024
- Managed administrative operations supporting executives and branch leadership, ensuring seamless communication and collaboration in a dynamic office environment.
- Coordinated executive calendars, meetings, travel arrangements, and logistics, facilitating efficient scheduling and follow-ups to enhance organizational effectiveness.
- Drafted legal contracts, executive reports, and proposals, maintaining high standards of accuracy and attention to detail in all correspondence and documentation.
Parts & Claims Customer Service Representative
New Classic Home Furnishings
01.2017 - 01.2022
- Managed customer service administration, confidential claim information, and time-sensitive communications across U.S., Canada, and international markets, ensuring high levels of respect, integrity, and professionalism.
- Maintained detailed databases, reports, records, and documentation to enhance accessibility and accuracy, contributing to continuous improvement and efficient issue resolution.
- Coordinated communication among customers, vendors, shipping departments, management, and cross-functional partners to prioritize tasks, foster teamwork, and ensure effective follow-up.
- Maintained detailed databases, reports, records, and documentation to support accessibility, accuracy, continuous improvement, and efficient issue resolution.
Temporary Administrative Assistant
South Coast AQMD
01.2011 - 01.2014
- Prepared reports, routed correspondence, coordinated communication with applicants and agencies, and supported administrative project needs with attention to excellence and follow-through.
- Prepared reports, routed correspondence, coordinated communication with applicants and agencies, and supported administrative projects to ensure timely and effective operations.
- Managed multiple administrative projects, deadlines, and clerical priorities while fostering teamwork and ensuring compliance with public-sector standards.
Owner / CFO
Universal Performance Enhancement Centers (UPEC Fitness)
01.2011 - Current
- Directed daily business operations, administrative systems, scheduling, payroll, bookkeeping, AP/AR, financial reporting, and confidential records management with integrity and accountability.
- Managed vendor relationships, purchasing, contracts, invoices, and budget-related documentation to support cost control and ensure operational excellence.
- Prepared operational reports and executive financial summaries to inform strategic decision-making and enhance business communication.
- Maintained confidential financial, personnel, customer, and proprietary business information with discretion, professionalism, respect, and accuracy.
- Coordinated projects, meetings, logistics, and communications to streamline administrative processes and enhance team efficiency.
Education
Licensed Real Estate Salesperson -
California Department of Real Estate
Some College Coursework - Business Administration and Management
Chaffey College
Skills
- Microsoft 365
- Excel
- Word
- PowerPoint
- Outlook
- Teams
- SharePoint
- Copilot
- Productivity tools
- Financial Management
- Marketing Materials
- Database Management
- Document Libraries
- File Organization Systems
- Reports
- Presentations
- Expense Tracking
- Procurement Documentation
- Organizational skills
- Teamwork skills
- Adobe InDesign
Timeline
Portfolio Leasing Consultant
Lewis Group of Companies
12.2025 - Current
Branch Office Manager
NAI Capital Corporation
07.2022 - 07.2024
Parts & Claims Customer Service Representative
New Classic Home Furnishings
01.2017 - 01.2022
Temporary Administrative Assistant
South Coast AQMD
01.2011 - 01.2014
Owner / CFO
Universal Performance Enhancement Centers (UPEC Fitness)
01.2011 - Current
Real Estate Agent | DRE#02211536 | Independent Contractor
MGR Commercial Real Estate & Century 21 King
Some College Coursework - Business Administration and Management
Chaffey College
Licensed Real Estate Salesperson -
California Department of Real Estate
PROFESSIONAL OBJECTIVE
I am excited for the opportunity to join Southern California Edison as an Executive Assistant and contribute to SCE’s mission of safely delivering reliable, clean, and affordable electricity while supporting a cleaner energy future. My background includes more than 15 years of advanced administrative, executive support, clerical, confidential records, scheduling, meeting coordination, reporting, procurement support, financial documentation, and business operations experience. I bring strong Microsoft 365 skills, professionalism, discretion, communication, organization, and the ability to manage competing priorities in fast-paced environments. I am especially aligned with SCE’s values of Respect, Integrity, Continuous Improvement, Excellence, Safety, and Teamwork, and I am prepared to provide accurate, proactive, and confidential support to executive leaders and cross-functional teams.