James Cruz
Whiiter,CA
Summary
Well-qualified costumer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
Portfolio Leasing Consultant
Essex Property Trust Inc
Rancho Santa Margarita, CA
06.2021 - Current
- Leasing for 8 communities in the south OC/SD region
- Customer service
- Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC
- On board and train new leasing consultants
- Top Leaser in Orange County
- Lead Leasing Consultant to Portfolio Sales Manager
- Market Surveying
- Launched Pilot Funnel Leasing Program
Promotions Assistant
The Marconi Shop
Placentia, CA
10.2019 - 03.2020
- Compiled photos and videos of events to share on social media and use in future presentations.
- Engaged audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared content.
- Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers.
- Organized contests to excite potential consumers and build interest in new product offerings.
- Represented clients at events with upbeat, outgoing and friendly persona.
- Coordinated and attended meetings between sellers and sales managers to arrange event plans.
- Communicated effectively over social media platforms such as Pandora and commerical networks to convey important promotional messages.
Administrative Assistant
The Fifth
Anaheim, CA
07.2019 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Work with multiple vendors
- Coordinates with hosts and servers
Education
Associate of Arts - Digital Communications And Media
Fullerton College
Fullerton, CA05.2018
High School Diploma -
Tustin High School
Tustin, CA06.2016
Skills
- Code Compliance
- Customer Service
- Fair Housing Policies
- Vacancy Marketing
- Clear Communication
- Screening Processes
- Administrative Leadership
- Property Marketing
- Maintenance Oversight
- Property Tours
- Local and State Laws
- Sales Techniques
- Team Collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Top Leaser in Orange County
Languages
Spanish
Native or Bilingual
Timeline
Portfolio Leasing Consultant
Essex Property Trust Inc
06.2021 - Current
Promotions Assistant
The Marconi Shop
10.2019 - 03.2020
Administrative Assistant
The Fifth
07.2019 - 10.2019
Associate of Arts - Digital Communications And Media
Fullerton College
High School Diploma -
Tustin High School
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