Krystle Johnson
Compassionate and dependable healthcare professional with experience in medical assisting, phlebotomy, medical courier services, patient care, customer service, and administrative support. Trained in medical assistant fundamentals, venipuncture, capillary and butterfly blood collection, specimen collection and handling, centrifugation, documentation, and healthcare safety and compliance. Experienced in transporting and collecting medical and DNA specimens while maintaining proper handling, confidentiality, and chain-of-custody procedures. CPR certified with experience completing 75+ successful blood draws. Proficient in Microsoft Word, Excel, data collection, recordkeeping, customer service, and front-desk operations.
Experienced household management professional with strong focus on team collaboration and achieving results. Adept at overseeing daily operations, ensuring high standards of cleanliness, organization, and efficiency. Skilled in coordinating schedules, managing budgets, and addressing diverse needs with flexibility and reliability. Known for excellent communication, problem-solving abilities, and keen eye for detail.
A highly organized professional with comprehensive background in household management, ready to deliver exceptional service in new role. Known for ability to streamline operations, enhance resident satisfaction, and maintain high standard of cleanliness and order. Committed to fostering cooperative team environment and adapting to evolving household needs with flexibility and reliability.
Medical logistics professional with proven track record of managing and executing medical deliveries with precision and care. Known for reliability and ability to maintain integrity of sensitive medical materials while adapting to dynamic schedules. Skilled in route planning, compliance with medical protocols, and effective teamwork to achieve timely results.
Experienced with handling medical deliveries, ensuring timely and secure transport of specimens and supplies. Utilizes expertise in route optimization and adherence to healthcare protocols to maintain service quality. Track record of effective communication with medical staff and flexibility in adapting to changing delivery requirements.
Knowledgeable Desired Position with solid background in managing time-sensitive medical deliveries and ensuring compliance with healthcare regulations. Successfully executed critical deliveries while maintaining integrity and confidentiality of medical specimens. Demonstrated proficiency in route optimization and effective communication with healthcare providers.
Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting requirements and deadlines. Possesses safe record and valid driver's license in State.
Motivated Job Title fluent in Language and background in Area of expertise. Eager to provide high level of service and promote affirmative experiences in Courier position.
Work History
House Manger
11 Months- Coordinated daily household operations for consistent resident care and staff coverage.
- Supervised direct support activities and reinforced compliance with care plans.
- Monitored medication administration records and maintained accurate documentation.
- Scheduled staff assignments to support coverage, routines, and continuity of care.
- Ensured safe, clean living environments through regular inspections and housekeeping oversight.
- Trained new staff on household procedures, resident support, and reporting requirements.
- Communicated resident needs to interdisciplinary teams and family members.
- Managed supply inventories, ordering, and restocking to maintain operational readiness.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Direct Care Supervisor
- Supervised direct care staff during daily residential routines and youth activities
- Coordinated client supervision, safety checks, and behavior support interventions
- Monitored shift documentation for accuracy, completeness, and compliance
- Trained staff on trauma-informed care practices and household procedures
- Scheduled coverage to maintain consistent care and proper staff ratios
- Modeled de-escalation techniques during crises and challenging behaviors
- Communicated care concerns with case managers, families, and support teams
- Enforced program policies, confidentiality standards, and child welfare requirements
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Mentored junior staff members, fostering professional growth and skill development.
- Enhanced client satisfaction by providing individualized care plans tailored to their specific needs.
Customer Service Representative
2 Years 6 Months- Resolved inbound mortgage account inquiries with accurate, compliant guidance.
- Processed customer payments and documented transactions in loan servicing systems.
- Reviewed escrow, payoff, and billing questions to support clear account understanding.
- Navigated multiple servicing platforms to verify borrower information and update records.
- Explained mortgage payment options, due dates, and account statuses with professionalism.
- Escalated complex servicing issues to appropriate departments for timely resolution.
- Maintained detailed call notes and case documentation to support service continuity.
- Adhered to compliance requirements while handling sensitive customer information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Toddler Teacher
7 Months- Supervised toddlers during daily activities, maintaining safe, supportive classroom environment.
- Planned age-appropriate lessons supporting early learning, motor skills, and social development.
- Communicated with parents about child progress, behavior, and daily classroom needs.
- Assisted with feeding, diapering, and hygiene routines while following care guidelines.
- Observed toddler behavior and development, documenting concerns for timely support.
- Sanitized toys, surfaces, and learning materials to maintain clean classroom standards.
- Guided small-group activities that encouraged language growth, sharing, and cooperation.
- Responded calmly to behavior challenges, redirecting toddlers using positive reinforcement.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
Social Services Assistant
1 Year 3 Months- Coordinated resident admissions, transfers, and discharge paperwork with nursing and administrative teams.
- Assisted residents and families with benefit forms, service referrals, and community resource navigation.
- Documented psychosocial assessments and case notes in compliance with facility and confidentiality standards.
- Supported care planning meetings by gathering resident concerns and updating interdisciplinary staff.
- Monitored resident adjustment, reported changes in mood or behavior, and escalated concerns promptly.
- Maintained accurate records for resident services, placement updates, and follow-up communications.
- Communicated with outside agencies to arrange transportation, counseling, and support services.
- Responded to resident and family questions with professionalism, empathy, and timely problem resolution.
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
Receptionist/ Hospitality
3 Months- Greeted residents, families, and visitors with professional front-desk service.
- Answered multi-line phones and routed calls to appropriate departments.
- Scheduled appointments and managed daily visitor sign-in procedures.
- Maintained accurate reception logs, messages, and resident directory updates.
- Coordinated incoming mail, deliveries, and internal document distribution.
- Resolved routine inquiries promptly while supporting nursing staff communications.
- Monitored lobby activity and upheld safety and confidentiality protocols.
- Assisted with clerical tasks including filing, copying, and records organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
Med Aide
2 Years 1 Month- Assisted residents with daily living activities while maintaining dignity and comfort.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered medications according to care plans and facility procedures.
- Documented resident observations accurately in medical records and shift notes.
- Supported mobility, transfers, and repositioning to prevent falls and discomfort.
- Responded quickly to resident needs, call lights, and urgent care requests.
- Followed infection control protocols to maintain clean, safe resident environments.
- Communicated resident concerns clearly with nurses, families, and care team members.
- Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth clinic operations.
- Reduced wait times by efficiently managing check-in processes that allowed patients easy access to necessary services.
Education
High School Diploma
Skills
Certification
OSHA for Healthcare with Bloodborne pathogens
HIPPA Compliance
Phlebotomy certification