Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystle Littlejohn

Summary

I look forward to maximizing the customer service experience in a challenging environment to achieve corporate goals with the ability to research, analyze facts, mathematical calculations, and apply rules and regulations contained in federal law, state law and department procedures and averaging 99.9% customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

1099 Contractor
07.2023 - Current
  • 1099-Contractor
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information related to QuickBooks Online and troubleshoot solutions while online with the customer providing one call resolution.
  • Assist with tracking orders, place orders, issue credits for Bath and Body Works.
  • Process hotel reservations and requests from guests

Customer Service Representative/Claims Adjudicator

Maximus (AppleOne)
02.2021 - 08.2023
  • Answered and handled incoming calls
  • Review and audit a claimant's potential overpayment status based on complex financial information by evaluating wages and earnings
  • Process claims with confirmed eligibility issues for potential adjudication/determination by DES
  • Document findings, along with actions taken to supplement case notes
  • Collaborate in a Team as the subject matter experts to address unique issues
  • Issued payout amounts in an efficient and timely manner.

Customer Service Representative

Sitel
09.2020 - 02.2021
  • Answered and handled 90+ calls daily
  • Assist customers via phone, email, and Chat.
  • Assist customers with purchases
  • Help facilitate returns/exchanges
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service

Night Auditor

The Rivera Palm Springs
01.2019 - 03.2020
  • Run all nigh t audit functions consistent with closing out all daily transactions and preparing for the following day's operations
  • Audit and reconcile all revenue postings.
    Record journal entries to accurately reflect revenue transactions for the hotel outlets such as the rooms, the restaurant, the bar, the pool, and the spa.
  • Review daily and monthly journal entries to record daily revenue and expense reports.
  • Act as the first point of contact for any overnight guest issues.

Accounting Clerk/Night Auditor

The Ingleside Inn
10.2016 - 07.2018
  • Record journal entries to accurately reflect appropriate accrual basis revenue transactions, including comps, for all profit centers and other income items as required.
  • Reconcile to secondary systems and ancillary reports for reasonableness.
  • Accurately posts room fees, related taxes and other paid services to the account of all hotel guests.
  • Investigation or analyzing out-of-balance situations and adjusting or corrections as needed § Audited and reconciled reports on all cash and credit transactions in accordance with hotel's standard policies and procedures
  • Expedited all guest check-ins/check-outs, room reservations, service requests, booking revisions and cancellations

Night Auditor

Residence Inn/Courtyard
02.2016 - 11.2016
  • File and input invoices for vendors and utilities in database.
  • Check-in and out guest, PBX, Resolving guest's complaints
  • Correct discrepancies before closing credit card batches, produce refunds and adjustments.
  • Run flash reports
  • Audit cash drop

Education

Liberal Arts And General Studies

Pasadena City College
Pasadena, CA

Liberal Arts And General Studies

University of Phoenix
Tempe, AZ

Accounting Technology And Bookkeeping

College of The Desert
Palm Desert, CA

GED -

Desert Sands
Indio CA
03.2002

Skills

    SharePoint
    Smartsheet
    Office 365
    Microsoft Teams
    G-Suite
    Data Plus
    QuickBooks
    Kronos
    Fusebox
    Shift 4
    Merchant link
    QuickBooks
    Zendesk
    Elevon
    AWS
    Genesys
    Salesforce
    VM-Ware
    Oracle, Finesse
    Opera
    Lightspeed
    FOSSE

Timeline

Customer Service Representative

1099 Contractor
07.2023 - Current

Customer Service Representative/Claims Adjudicator

Maximus (AppleOne)
02.2021 - 08.2023

Customer Service Representative

Sitel
09.2020 - 02.2021

Night Auditor

The Rivera Palm Springs
01.2019 - 03.2020

Accounting Clerk/Night Auditor

The Ingleside Inn
10.2016 - 07.2018

Night Auditor

Residence Inn/Courtyard
02.2016 - 11.2016

Liberal Arts And General Studies

Pasadena City College

Liberal Arts And General Studies

University of Phoenix

Accounting Technology And Bookkeeping

College of The Desert

GED -

Desert Sands

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Krystle Littlejohn