Krystle Moody
Summary
Diligent diagnostic medical sonographer with a solid foundation in diagnostic imaging. I possess one year of hands on clinical experience with the ability to perform detailed sonographic examinations. Proficient in advanced imaging techniques and maintaining sonography equipment. Known for effective teamwork and adaptability, ensuring smooth operations and optimal patient outcome. Proven to work effectively in fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
08.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Adapt Health
07.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front End Associate
Sam's Club
08.2019 - 07.2020
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Front End Associate
Wal Mart
07.2015 - 11.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Southern Arkansas University Tech
Camden, Arkansas12-2024
High School Diploma -
Bearden High School
Bearden, Arkansas05-2014
Skills
- Compassionate Patient Care
- Active Listening
- Critical Thinking
- Patient Confidentiality
- Professionalism and Ethics
- Ultrasound-Guided Procedures
- Patient Positioning Techniques
- Medical Terminology Proficiency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability
- CPR/AED
- Organizational Skills
- HIPAA Compliance Understanding
Clinical Experience
- Baptist Health Medical Center - Stuttgart, Ar (01/2024 - 03/2024)
- Baptist Health Medical Center - Arkadelphia, Ar (03/2024 - 04/2024)
- Baptist Health Medical Clinic - Arkadelphia, Ar (04/2024 - 05/2024)
- Jefferson Regional Medical Center - Pine Bluff, Ar (06/2024 - 07/2024)
- Saline Memorial Hospital - Benton, Ar (08/2024 - 09/2024)
- CHI St Vincent - Hot Springs, Ar (09/2024 - 10/2024)
- CHRISTUS St. Michael - Texarkana, Tx (10/2024)
- Ashley County Medical Center - Crossett, Ar (10/2024)
- South Arkansas Regional Hospital - ElDorado, Ar (10/2024 - 11/2024)
Certification
BLS - American Heart Association - Expires
Sonography Principles and Instrumentation (SPI) Examination - passed August 2024
References
Dortha Collier
Diagnostic Medical Sonographer at JRMC
870-872-3731
Sam Ruiz
Diagnostic Medical Sonographer at CHI Hot Spring, Ar
501-762-2291
Stephanie Tutor
Diagnostic Medical Sonography Instructor
870-807-1885
Timeline
Customer Service Representative
State Farm
08.2022 - 08.2023
Customer Service Representative
Adapt Health
07.2020 - 06.2022
Front End Associate
Sam's Club
08.2019 - 07.2020
Front End Associate
Wal Mart
07.2015 - 11.2018
Associate of Applied Science - Diagnostic Medical Sonography
Southern Arkansas University Tech
High School Diploma -
Bearden High School
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