Krystle Perryman
SOUTHWEST AIRLINES
DALLAS,TX
12
years of professional experience
Detail-oriented Southwest Airlines customer service professional with experience in flight operations coordination, real-time communication, scheduling support, irregular operations, training, and customer service. Proven ability to coordinate with ramp, flight, scheduling, and Network Operations teams while managing time-sensitive operational changes. Experienced in multi-line communication systems, multiple software platforms, conflict resolution, performance analysis, and technical support. Known for maintaining professionalism, operational awareness, and strong service standards in fast-paced environments
Work History
CUSTOMER SERVICE AGENT
4 Years 5 Months- Assisted passengers with check-in, boarding, and gate changes using airline service procedures.
- Resolved ticketing, rebooking, and itinerary issues while maintaining accurate customer records.
- Coordinated baggage claims and travel disruptions with airport teams to support smooth operations.
- De-escalated customer concerns by identifying needs and delivering timely, solution-focused support.
- Trained new hires on customer service workflows, airport procedures, and system use.
PROCUREMENT PLANNER
2 Years 2 Months- Managed purchase orders, expediting, and delivery schedules to maintain uninterrupted material flow.
- Managed daily scheduling conflicts and technician material readiness to align resources with service timelines.
- Coordinated across operational functions to address fulfillment, delivery, and scheduling issues in high-volume environments.
- Collaborated with suppliers and internal stakeholders to resolve quality, pricing, and delivery issues.
- Monitored inventory levels and adjusted buying activity to prevent shortages and excess stock.
TECH 2 SERVICE ASSURANCE AGENT
3 Years 8 Months- Resolved cable, fiber, and Ethernet connectivity issues with accurate root-cause analysis.
- Resolved scheduling conflicts, legal issues, and system errors while maintaining attention to policy and operational requirements.
- Analyzed and processed scheduling tickets using multi-line phone systems and multiple software platforms.
- Improved service quality by identifying recurring faults and recommending process updates.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
ACCOUNT REPRESENTATIVE TEAM LEAD
9 Months- Facilitated customer communications through status updates and inbound calls, ensuring high-demand service accounts received prompt support.
- Trained Customer Service Representatives on workflow efficiency and policy adherence to streamline operational processes.
- Managed high-demand service accounts by aligning scheduling with available resources.
- Developed training materials and led team briefings to enhance operational outcomes.
- Served as Subject Matter Expert for tools and internal platforms and provided real-time technical support to improve team performance.
Education
Bachelor of Arts - Fashion Merchandising And Marketing
- 3.5 GPA
Skills
Customer relationship management
Crew & Operational Support
Documentation and reporting
Employee training
Policy Adherence
Problem Solving
Conflict Resolution
Microsoft Office Suite
Adobe Software
Timeline
CUSTOMER SERVICE AGENT
SOUTHWEST AIRLINES
05.2022 - CurrentRead More
PROCUREMENT PLANNER
COMCAST BUSINESS
08.2019 - 10.2021Read More
TECH 2 SERVICE ASSURANCE AGENT
COMCAST BUSINESS
10.2015 - 06.2019Read More
ACCOUNT REPRESENTATIVE TEAM LEAD
PIVOTAL HOME SOLUTIONS
01.2015 - 10.2015Read More
Western Illinois University
Bachelor of Arts from Fashion Merchandising And Marketing
Read More