Krystle Ramirez
Lubbock,TX
Summary
Proven Business Premier Consultant at AT&T Landline, adept in problem-solving and fostering client relationships, significantly enhanced customer loyalty and sales through strategic solutions and empathy. Skilled in team leadership and critical thinking, consistently delivering beyond expectations with integrity and attention to detail. Achieved notable efficiency improvements and revenue growth, showcasing a blend of hard and soft skills.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Premier Consultant
AT&T Landline
Lubbock, TX
11.2011 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Assistant Store Manager
Dollar Tree
Lubbock, TX
03.2009 - 10.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Associate of Applied Science - Applied Psychology
South Plains College
Levelland, TX05-2009
High School Diploma -
Tallahassee High
Tallahassee, FL05-2006
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Data entry
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Customer Service and Sales Credential – National Retail Federation Foundation.
- Top 5 in the nation consecutively
Timeline
Business Premier Consultant
AT&T Landline
11.2011 - Current
Assistant Store Manager
Dollar Tree
03.2009 - 10.2011
Associate of Applied Science - Applied Psychology
South Plains College
High School Diploma -
Tallahassee High