Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRYSTLE REYNA

Houston,TX

Summary

Experienced Customer Service/Sales professional looking for a high-spirited company with growth opportunities. I excel in building organizational and leadership skillsets. My focus on improving the customer experience and being a team player has awarded me with continued success and awards in all positions.

Overview

7
7
years of professional experience

Work History

Business Development Representative

Tyndale USA
03.2023 - Current
  • Increased client base by identifying potential customers and initiating strategic outreach with calls and emails.
  • Consistently met or exceeded sales targets and activity goals contributing significantly to the overall success of the team.
  • Maintained knowledge of company products and services to provide top-notch expertise to customers by attending tradeshows, vendor partner visits and webinars.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Built relationships and collaborated with National Account Executives in each territory to grow small to mid sized accounts and answer qualifying questions to hand off large accounts

Sales Consultant

Southern Glazer Wine & Spirits
07.2021 - 03.2023
  • Built positive, credible, lasting customer relationships based on trust.
  • Regularly and consistently pre-planned account visits with an agenda, service purpose, and selling opportunities.
  • Managed customer issue resolution and supported business growth by providing customers with useful information and guidance
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Customer Service Representative

Southwest Airlines
01.2018 - 07.2021
  • Handled any aspect of ticketing and check-in by operating a point of sale system, boarding, reservations and resolving related complaints and problems.
  • Responsible for greeting and handling customers in a polite and friendly manner; obtaining several commendations from internal and external customers.
  • Handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets, upgrades and changes to reservations.
  • Dealt with mishandled customers as a result of oversells, delayed or cancelled flights. Resolves such problems quickly and within guidelines established by the company.

Customer Account Specialist

All Home Appliance Repair
01.2017 - 01.2018
  • Answer calls from customers and resolve customer escalations
  • Review aged and delayed parts order issues
  • Log daily reports to warranty company
  • Audit and maintain all aspects of inventory levels
  • Manage the parts core return process and execution
  • Schedule appointments and manage technicians’ daily routes

Education

Associate of Arts - Marketing

Houston Community College
Houston, TX
05.2009

Skills

  • Industry trends

  • Customer relationship management

  • Consultative sales

  • Account Management

  • Problem Resolution

  • Effective communicator

  • Excellent Customer Service

Timeline

Business Development Representative

Tyndale USA
03.2023 - Current

Sales Consultant

Southern Glazer Wine & Spirits
07.2021 - 03.2023

Customer Service Representative

Southwest Airlines
01.2018 - 07.2021

Customer Account Specialist

All Home Appliance Repair
01.2017 - 01.2018

Associate of Arts - Marketing

Houston Community College

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KRYSTLE REYNA