Krystle Swan
Shelburne Falls,MA
Summary
Respectful, Committed, Energetic, and very Driven, with strong background in the medical field. Goal oriented, with strong organization skills to transition seamlessly into a Front Desk Medical Receptionist position. Fast typing speed of 40 WPM detail-oriented with a knack for creating efficient work. Friendly outgoing personality both in-person and on the telephone. great at working both as a Team Player or working as an Individual. Skilled at facilitating efficient flow of patient/customers from check-in to check-out. Always willing to take on any task and adapt quickly to new needs and policies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Gandara Mental Health
Greenfield, MA
12.2008 - 12.2010
- Daily responsibilities: Offered structured support for youths to help them with their needs in daily living and social settings
- Provided and encouraged a safe and effective environment in all recreational and social activities
- Met weekly with an assigned youth allowing him/her to communicate a want or need, emotions, concerns, etc
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Certified Nursing Assistant
Favorite Health Care Nursing
Springfield, MA
03.2008 - 11.2014
- Assisted residents with bathing, dressing, hygiene, and grooming within established care plan
- Daily patient Charting
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Direct Support Professional III
The Association For Community Living
Greenfield, MA
12.2010 - 08.2014
- Assisted clients with daily living needs to maintain self-esteem independence and general wellness
- Supervised daily activities and provided assistance to staff.
- Scheduled daily and weekly care hours for client caseload.
- Provided compassionate and patient-focused care to cultivate well-being.
- Researched community resources and services to provide work , and assistance for each clients needs
- Developed, educated, and implemented individualized care plans and behavioral plans per client needs
- Educated clients and family members on relevant topics to support independent living.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Experience in reception duties, medical terminology, transcribing and administering medications
SAHM
The Ojala Homestead
Shelburne Falls, MA
11.2014 - 05.2022
- Skills and Titles of a stay at home parent:
- Communication (interpretation, sign language, etc.),
- Problem Solving (negotiating and bargaining)
- Managing Multiple Priorities (feed, shop, cook, make lists, and cuddle),
- Planning/Organizing (meal planning and setting routines)
- Teamwork (dividing tasks, delegating chores and obtaining cooperation),
- Director of Child Development (Coordinated education curriculum for children (books, flashcards, puzzles etc.),
- Supported gross and fine motor skills (helped roll over, crawl, walk, eat, potty train and brush teeth)
- Household CEO (Oversaw operations of all systems and procedures (laundry, shopping, cleaning, transportation)
- Budgeted for and allocated appropriate expenditures (groceries, mortgage, insurance and bills)
- Etiquette Expert (Hosted daily events showcasing table manners and utensil usage (breakfast, lunch and dinner), Taught and required subordinates to perform acts of gratitude (thank you notes and verbal thank you’s)
- Event Planner (Organized socials and parties (birthday parties, play dates, babysitting swaps)
- Created milestone celebration events (first time using potty!, first time sleeping through the night!, first time riding bike!)
Candle Maker
Aromatic
Greenfield, MA
01.2021 - 04.2022
- Inspected raw, in-process and finished material and products for defects or malfunctions..
- Retrieved and transported material and supplies to and from work area and locations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Removed parts from injection molding machine and readied for packaging and labeling.
- Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
- Observed machines to promote continual, efficient production during operations.
- Upheld high quality standards by designing inspection protocols for finished products.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
Personal Care Assistant
Tempus Unlimited- Debra Brinkman
Shelburne Falls, MA
05.2022 - 08.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Monitored and assisted residents through individual service plans.
- Conferred with supervisor to discuss patient condition and medical care.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned activities to encourage movement, stretching and strength building.
Education
Certified Nursing Assistant/Home health Aide -
Greenfield Community College
Greenfield, MA05.2009
Diploma- Yearbook Committee, Cosmetology- Received award for Most Promising in 2004 -
Franklin County Technical School
Turners Falls, MA06.2007
Skills
- Microsoft Office
- Date Entry (80 words per minute)
- Medical Terminology
- Quick Learner in any software programs
- Typing and Filing
- Telephone Etiquette
- Teamwork and Collaboration
- Adaptable and Flexible
Certification
- CNA - Certified Nurse Assistant
- PCA - Personal Care Aide
- HHA - Home Health Aide
- First Aide
- CPR- Cardiopulmonary Resuscitation
- MAP- Medication Administration Program
- PRO- Act Certification
Timeline
Personal Care Assistant
Tempus Unlimited- Debra Brinkman
05.2022 - 08.2023
Candle Maker
Aromatic
01.2021 - 04.2022
SAHM
The Ojala Homestead
11.2014 - 05.2022
Direct Support Professional III
The Association For Community Living
12.2010 - 08.2014
Direct Support Professional
Gandara Mental Health
12.2008 - 12.2010
Certified Nursing Assistant
Favorite Health Care Nursing
03.2008 - 11.2014
Certified Nursing Assistant/Home health Aide -
Greenfield Community College
Diploma- Yearbook Committee, Cosmetology- Received award for Most Promising in 2004 -
Franklin County Technical School
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