Krystle Tilley
Nacogdoches,TX
Summary
Diligent Case Worker and Customer Service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
10
10
years of professional experience
Work History
Case Management Specialist
Greater East Texas
Nacogdoches, TX
07.2021 - Current
- Provided safety planning, crisis intervention, and case management to clients.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Processor/ TAX PREPARER
LIBERTY TAX SERVICE
Nacogdoches, TX
01.2015 - 07.2021
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Grader
Pilgrim Pride
Nacogdoches, TX
03.2011 - 08.2013
- For the meat product that has to be cut up by a machine pulling out the small and miscuts before it could go to the next department
- Accomplishments
- I got to meet new people and made alot of great friends.
Education
Diploma - Math/ Science
Nacogdoches High School
Nacogdoches, TX05.2001
Skills
- Skills Used
- TO NEVER GIVE UP THATS THE SKILL I LEARN AND ITS NOTHING TO HARD TO DO JUST TRY TRY TRY
- Cashier/Customer Service
- Wingstop - Nacogdoches, TX - September 2014 to December 2014
- Responsibilities
- I WOULD TAKE ORDERS IN THE STORE AND ALSO THE CUSTOMERS WHO CALLED IN THE ORDERS
- ARE EVEN PLACED THEIR ORDER OVER THE COMPUTER, I WILL COLLECTED THE MONIES FOR THE
- WINGS AND ALL THE FOOD THAT WAS ORDER HELPING AND GREETING THE CUSTOMERS WHO
- COME INSIDE THE BUSINESS CLEANED THE STORE WHEN WE CLOSED AND WASHED THE DISHES
- ALSO COUNTING DOWN THE REIGISTER TO BALNCE EACH NIGHT WITH THE STORE REPORT
- Learning more about how to work as a team to get the job done
- Registration office clerk
- Nacogdoches County Tax Office - Nacogdoches, TX - August 2005 to January 2010
- Assisted public with registration of motor vehicle, changed title information for public upon purchasing vehicles,
- Answered inquiries via phone and in-person concerning registration process, provided fast, friendly and
- Accurate customer service to public, data entry of information as needed
- Case Notes
- Clear Patient Communication
- Equipment and Instrument Sterilizatoin
Accomplishments
- ANSERING THE PHONES, GREETING THE CLIENTS THAT COME IN TO COMPLETE THEIR TAXES FOR
- THE YEAR, ENTERING THE INFORMATION INTO THE SYSTEM, ONCE THE TAXES ARE DONE I AM
- THE ONE WHO SUMMIT IT TO THE IRS TO GET ACCEPT SO THE ONLY THING THE CLIENT WOULD
- BE WAIYING ON IS THEIR CHECKS FROM THE IRS
- Accomplishments
- I ACCOMPLISHMENT DURING TAXES FOR THE FIRST SECOND YEAR ONE THING I SAID I WAS NEVER
- GOING TO DO BUT GOT IN LEARNED THE INFORMATION AND WENT FROM THERE
- Accomplishments
- THE ONE IMPACT THAT I HAD WITH WINGSTOP WAS BECOMING AND GROWNING WITH THE
- COMPANY AND THE PEOPLE WHO WAS EMPLOYEES OF THE COMPANY
- Skills Used
- WORKING TOGETHER AND HAVING THE BOND WITH THE OTHER WORKERS
- Grader, Accomplishments
- Learning how to get the job done and learning that people have good hearts listening and making customer happy
- Skills Used
- Working in a fast pace environment typing and just being multitask all at the same time
- Office Clerk Assistant
- Nacogdoches Municipal Court - Nacogdoches, TX - July 2000 to August 2005
- Responsibilities
- Answered inquiries from persons entering establishment, preformed variety of clerical duties and other duties pertinent to establishment, collected monies for various payment reasons, issued warrants when appropriate, provided excellent customer service to customers at all times
- Accomplishments
- Getting the job done and doing it to my best ability and got offered the clerk position at a young age
- Skills Used
- Typing and answering phones helping people solve their problems
Additional Information
- Authorized to work in the US for any employer
Timeline
Case Management Specialist
Greater East Texas
07.2021 - Current
Processor/ TAX PREPARER
LIBERTY TAX SERVICE
01.2015 - 07.2021
Grader
Pilgrim Pride
03.2011 - 08.2013
Diploma - Math/ Science
Nacogdoches High School
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