Krystle Van Vossen
D'Iberville,MS
Summary
High-performing salon owner and manager specializing in expanding operations into challenging markets. Strategic decision maker and dynamic business leader. Successful 12-year history with strong record of success. Attentive professional competent in financial management, personnel motivation and team development. Results-oriented individual committed to highest salon service standards with focus on profitability and strong attention to customer service. Multi-tasking and ability to problem solve quickly when customer issues or concerns arise.
Overview
25
25
years of professional experience
Work History
Hairstylist Manager
Self Employed Services
D'Iberville, MS
11.2010 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Managed cash flow, business transactions, banking and accounting processes.
Childcare Provider
Self Employed Services
D'Iberville, MS
11.2010 - Current
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Hairstylist
Headlines Salon And Spa
Palos Heights, IL
06.2009 - 08.2010
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Completed in-home services for elderly clients unable to travel to salon.
Education
Cosmetology License - Cosmetology
Cameo Beauty Academy
Oak Lawn, IL05.2009
High School Diploma -
H.L.Richards High School
Oak Lawn, IL05.2003
Skills
- Employee Coaching and Motivation
- Pricing Structures
- Shift Management
- Scheduling and Coordinating
- Streaming Media
- Client Needs Assessment
- Meetings and Reservations
- Managing Operations and Efficiency
- Customer Inquiries
- Client Satisfaction
- Social Media Platforms
- Customer Support
Timeline
Hairstylist Manager
Self Employed Services
11.2010 - Current
Childcare Provider
Self Employed Services
11.2010 - Current
Hairstylist
Headlines Salon And Spa
06.2009 - 08.2010
Cosmetology License - Cosmetology
Cameo Beauty Academy
High School Diploma -
H.L.Richards High School
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