Krystle Whiley
Casselberry
Summary
Driven professional with extensive experience in student and client services. Known for excellent communication skills and a proactive approach, consistently resolving inquiries and collaborating with team members to streamline processes for enhanced satisfaction. Amongst being a fast learner, I can speak effectively to individuals and groups, work under time and environmental pressures, and listen with objectivity. I strive to complement any field by using my experience and formal education in the most efficient and appropriate manner.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Broker
Experior Financial Group
Cheektowaga, NY
01.2025 - Current
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough risk assessments to provide accurate coverage recommendations.
- Managed client inquiries, ensuring timely responses and effective issue resolution.
- Collaborated with underwriters to facilitate policy approvals and streamline processes.
Remote Scorer
Measurement Incorporated
Durham, NC
05.2021 - Current
- Evaluated student responses for standardized assessments to ensure scoring accuracy.
- Provided feedback on scoring processes to enhance efficiency and reliability of evaluations.
- Achieved consistent results through meticulous attention to detail during all stages of the scoring process.
Remote Benefits Advisor
Alight Retiree Solutions, LLC
Orlando, FL
09.2023 - 12.2024
- Advised retirees on benefit options and program eligibility.
- Facilitated enrollment processes for health and retirement plans.
- Conducted presentations to educate clients about benefits programs.
- Resolved client inquiries regarding plan details and coverage options.
School Counselor
Orange County Public School District
Orlando, FL
01.2020 - 05.2021
- Developed and implemented individualized education plans for students, addressing academic and emotional needs.
- Facilitated crisis intervention sessions, providing immediate support to students in distress.
- Conducted workshops on social-emotional learning, fostering resilience and interpersonal skills among students.
- Collaborated with teachers and parents to create supportive environments for student success.
Adjunct Professor
Miami-Dade College
Miami, FL
06.2018 - 01.2020
- Developed and delivered engaging course materials aligned with curriculum standards.
- Facilitated dynamic classroom discussions to enhance student learning and critical thinking skills.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Implemented innovative teaching strategies to accommodate diverse learning styles and needs.
School Counselor
Miami Dade Public Schools
Miami, FL
08.2017 - 01.2020
- Led initiatives to improve school climate, promoting inclusivity and respect within the student body.
- Monitored student progress through regular assessments, adjusting strategies as necessary for optimal outcomes.
- Mentored new counselors, sharing best practices for effective student engagement and support strategies.
- Analyzed data trends to identify areas of improvement in student counseling services and programs.
Reading Interventionist
Miami-dade County Public Schools
Miami, FL
12.2015 - 06.2017
- Developed individualized reading intervention plans tailored to diverse student needs.
- Designed and implemented data-driven instructional strategies to enhance literacy skills.
- Collaborated with teachers to integrate reading interventions into the classroom curriculum.
- Assessed student progress using formative and summative evaluation methods.
Substitute Teacher, K-12
Miami-dade County Public Schools
Miami, FL
12.2012 - 12.2015
- Delivered engaging lesson plans across diverse subjects for K-12 students.
- Adapted instructional strategies to accommodate varied learning styles and abilities.
- Managed classroom behavior, fostering a positive and respectful learning environment.
- Collaborated with teachers to align lesson objectives with curriculum standards.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FLMaster of Science - Guidance And Counseling
Florida International University
Miami, FL12-2016
Skills
- Proactive team player
- Driven
- Risk mitigation
- Sales presentations
- Effective Communicator
- Excellent Client Service
Certification
Life, Health and Variable Contracts Insurance Agent 2-15 License: State of Florida
Timeline
Insurance Broker
Experior Financial Group
01.2025 - Current
Remote Benefits Advisor
Alight Retiree Solutions, LLC
09.2023 - 12.2024
Remote Scorer
Measurement Incorporated
05.2021 - Current
School Counselor
Orange County Public School District
01.2020 - 05.2021
Adjunct Professor
Miami-Dade College
06.2018 - 01.2020
School Counselor
Miami Dade Public Schools
08.2017 - 01.2020
Reading Interventionist
Miami-dade County Public Schools
12.2015 - 06.2017
Substitute Teacher, K-12
Miami-dade County Public Schools
12.2012 - 12.2015
Bachelor of Arts - Psychology
Florida International University
Master of Science - Guidance And Counseling
Florida International University