Krystle Wilkins
Bronx,United States
Summary
Dynamic healthcare professional with extensive experience at Mount Sinai Health System, excelling in data accuracy and patient relations. Proven leadership in managing patient accounts and enhancing service quality. Skilled in data analysis and customer service, consistently resolving issues and fostering strong relationships to ensure superior patient care.
Overview
14
14
years of professional experience
Work History
Registrar
Mount Sinai Health System
New York, New York
07.2025 - Current
- Managed patient records and ensured data accuracy in electronic systems.
- Coordinated admissions processes and assisted patients with registration forms.
- Maintained up-to-date knowledge of healthcare policies and procedures at Mount Sinai.
- Collected, evaluated and stored documents securely in permanent records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Registrar
Mount Sinai Health System
New York, New York
11.2021 - 07.2025
- Communicate with diverse Patients, Care Teams and Family Members to build rapport and long-term relationships, and achieve superior Patient Care
- Answered phones to provide information to regarding coordinating Patient Imaging
- Processed Patient information, including entering data received into EPIC
- Successfully addressed service problems including but not limited to information on scheduling and Patient Care
- Oversaw course registration process, resolving any scheduling conflicts and ensuring accurate data entry
- Facilitate and manage patient appointments, along with tasking patient prescriptions and referrals
- Demonstrated ability to accurately review and interpret patient account information to ensure proper billing and collections procedures are followed
- Skilled in maintaining confidentiality of sensitive patient information and adhering to HIPAA regulations
- Proficient in utilizing electronic medical records (EMR) systems and billing software to input and track patient data and financial transactions
- Exceptional communication and customer service skills, with a strong emphasis on providing compassionate and efficient assistance to patients regarding their account inquiries and concerns
Patient Account Representative
Mount Sinai Health System
, United States
08.2021 - 11.2021
- Managed patient account inquiries and resolved billing issues efficiently.
- Collaborated with healthcare providers to ensure accurate patient information.
- Educated patients on financial responsibilities related to their care.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Communicated frequently with healthcare providers regarding payment status updates on their claims submitted.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
Food Service Worker
Mount Sinai Health System
New York, New York
08.2011 - 06.2021
- Train and supervise employees to ensure optimal efficiency and service quality
- Trained new workers on food prep, storage, safety, and sanitation
- Served food to patients, ensuring timely delivery and presentation.
- Maintained cleanliness of kitchen and dining areas, adhering to sanitation protocols.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Monitored food temperatures to ensure compliance with safety regulations.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
Associate Degree - Liberal Arts and Science
Hostos Community College
New York, New York11.2025
High School - Culinary Arts/Chef Training
Park West high school
New York City, New York12.2004
Skills
- Data Analysis
- Typing
- Communicating
- Leadership
- Time Management
- Teamwork
- Flexibility
- Customer Service
Timeline
Registrar
Mount Sinai Health System
07.2025 - Current
Registrar
Mount Sinai Health System
11.2021 - 07.2025
Patient Account Representative
Mount Sinai Health System
08.2021 - 11.2021
Food Service Worker
Mount Sinai Health System
08.2011 - 06.2021
Associate Degree - Liberal Arts and Science
Hostos Community College
High School - Culinary Arts/Chef Training
Park West high school