Summary
Overview
Work History
Education
Skills
Timeline
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Krystlyn Gustave

Statesville,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent College Student focused on Healthcare Technology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

8
8
years of professional experience

Work History

Sr Client Representative

Quest Diagnostics
Statesville, NC
11.2022 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided prompt and courteous customer service to clients.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Clinic Office Coordinator/Scheduler

Davis Medical Group
Statesville, NC
08.2021 - 10.2022
  • Recruited, hired and trained new medical and facility staff.
  • Collected payments from patients for services rendered.
  • Ensured HIPAA compliance by maintaining confidentiality of patient records.
  • Compiled reports on daily activities within the clinic.
  • Provided excellent customer service to all patients and visitors to the clinic.
  • Provided assistance to other departments within the clinic as needed.
  • Ensured timely submission of accurate documentation to support payment of services rendered by providers.
  • Tracked authorization statuses using electronic databases or manual filing systems.
  • Researched patient eligibility, coverage information, and benefit levels.

CSR

American Health Services/Rotech
Mooresville, NC
05.2016 - 07.2019
  • Informed patients about proper use of compression stockings, nebulizers, and urinary bags and answered questions in regards to these items.
  • Responded promptly to inquiries from existing or potential customers via phone, email or mail.
  • Provided product demonstrations to customers and healthcare professionals.
  • Trained patients on how to properly operate medical equipment.
  • Performed follow-up visits to ensure that customers are satisfied with their purchase.
  • Provided technical support to customers regarding proper use of durable medical equipment items.
  • Compiled lists of potential clients from various sources including referrals, directories and online searches.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Healthcare Management

Colorado Technical University
Colorado Springs, CO
12-2021

Associate of Science - Medical Insurance Billing

Everest University Online - Tampa
Seffner, FL
12-2013

Master of Science - Healthcare Administration/Healthcare Informatics

University of Phoenix
Tempe, AZ

Skills

  • Customer Service
  • Microsoft Office Expertise
  • Customer Relationship Management (CRM)
  • Teamwork and Collaboration
  • Epic Systems
  • Appointment Scheduling
  • Medical Billing Processing
  • Hospital Inpatient and Outpatient Records
  • Insurance Verification

Timeline

Sr Client Representative

Quest Diagnostics
11.2022 - Current

Clinic Office Coordinator/Scheduler

Davis Medical Group
08.2021 - 10.2022

CSR

American Health Services/Rotech
05.2016 - 07.2019

Bachelor of Science - Healthcare Management

Colorado Technical University

Associate of Science - Medical Insurance Billing

Everest University Online - Tampa

Master of Science - Healthcare Administration/Healthcare Informatics

University of Phoenix

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Krystlyn Gustave