Krystyn Hatt
North Babylon,NY
Summary
Proven to excel in patient-facing roles, I significantly enhanced patient satisfaction at St. Charles Hospital by streamlining registration processes and fostering trust through empathetic communication. Skilled in HIPAA compliance and conflict resolution, my approach boosts team productivity and patient loyalty, demonstrating a blend of technical proficiency and interpersonal finesse.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
St. Charles Hospital
Port Jefferson, New York
08.2022 - Current
- Ensured compliance with HIPAA regulations to maintain the confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Medical Receptionist
Doctors Care Clinic
Lindenhurst, NY
02.2021 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Client Service Representative
Enzo Clinical Labs
Farmingdale, NY
06.2018 - 02.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Data Entry Clerk
Integral Consulting Services
Amityville, NY
02.2017 - 06.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Used computer software to store and retrieve data.
Education
High School Diploma -
North Babylon High School
North Babylon, NY06-2010
Skills
- Patient check-in
- Registration management
- Patient identity verification
- Flexible schedule
- Conflict resolution
- Intake assessment
- Multitasking and organization
- Friendly and outgoing
- Relationship building
- Customer service
- Patient registration
- Verbal and written communication
- Quality assurance
- Team collaboration
- Problem-solving
- Strong empathy
- HIPAA compliance
- Phone and email etiquette
- Data entry
- Registration and admissions
Timeline
Patient Access Representative
St. Charles Hospital
08.2022 - Current
Medical Receptionist
Doctors Care Clinic
02.2021 - 08.2022
Client Service Representative
Enzo Clinical Labs
06.2018 - 02.2021
Data Entry Clerk
Integral Consulting Services
02.2017 - 06.2018
High School Diploma -
North Babylon High School
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