Krystyn N. Zacharias
Inwood,USA
Summary
Seeking a position in the hospital setting to enhance and refocus my knowledge and education back to the healthcare system. My intention is to begin nursing school in 2025 with my acceptance in pending state. Looking for a long-term position with the ability to spend the duration of my career within the same health system.
Mortuary professional well-versed in all aspects of funeral service management and client care. Known for ensuring seamless operations from preparation to final rites, while maintaining strong focus on empathy and professionalism. Capable of fostering collaborative environment, adaptable to changing needs, and skilled in grief counseling and embalming techniques. Diligent care technician with proven track record in providing compassionate care and handling sensitive tasks with utmost respect. Demonstrated expertise in coordinating and conducting funeral services, ensuring all legal requirements are met and exceeded. Adept at using advanced embalming techniques and delivering exceptional client service during emotionally challenging times.
Overview
1
1
Certification
Work History
Mortician Apprentice
Gerald Minnich Funeral Home
- During this time frame learned all aspects of funeral home operations, staffing and accounting. Scheduling and time management. Managed a staff of 30 accepting upwards of 75 phone calls and 10 cases per shift.
- Learned how to balance and manage books and perform all necessary tasks. Including customer satisfaction and marketing.
- Streamlined office procedures for greater efficiency in scheduling appointments and managing client communications.
- Improved client satisfaction by providing compassionate and professional funeral services.
- Conducted staff training sessions on best practices in customer service when working with bereaved individuals.
- Reduced costs by negotiating contracts with suppliers for caskets, urns, and other necessary materials.
Mortician (Licensed Funeral Director, Embalmer, Family Service Advisor)
Stauffer Home LLC
- I developed knowledge in sales, business marketing and community relations in addition to planning funeral services within an extremely brief time window
Mortician
Rest Haven Funeral Home and Cemetery
- I was directly involved in business decisions, marketing, recruitment, training and hiring
- This was all done in addition to my funeral director role and sponsoring apprentice morticians
- My education was continued by adding to my Funeral Director and Embalmers License a Family Service Advisors License
- A family service advisor is in place to advocate for their consumers and ensure ethics and fair practices are always completed without discrimination
- Customer satisfaction and retention were always key essentials
- Throughout my 13 years licensed I was the end of the road for issue and conflict mitigation
- With this I developed critical skills in listening, problem solving and resolution
Sales Training
NorthStar Memorial Group
- More in depth cemetery and monument sales training was provided under my employment with NorthStar Memorial Group at Resthaven Memorial Gardens Frederick under the direction of Manager Tyler Titgen
Cardiac Care Technician/Patient Care Technician
WVU East Hospital
- Direct patient care specializing in Intensive Care and Orthopedic
EMTB Ambulance Transporter
Team Critical Care
- Critical care ambulance interhospital transportation
Customer Service Associate/Cashier/Front of House
Dicks Sporting Goods
- Customer assistance, stocking, inventory and cashier
Food Service Associate
Washington County Hospital
- Food preparation, serving, cashier, cleaning and sanitation
EMT-B
Team Critical Care LLC
- Critical care ambulance interhospital transportation
Education
Associate of Science - MORTUARY SCIENCE AND BUSINESS
Baltimore Community College Catonsville
Catonsville, MD01.2011
Associates - general studies focusing in business and anatomical studies
Hagerstown Community College
Hagerstown, MD01.2009
HIGH School diploma -
South Hagerstown High School
Hagerstown MD01.2007
Skills
- Computer charting on Epic
- Ability to take manual and automatic vital sign assessment
- Crisis management and prevention training
- Firefighter I, Hazardous material operations
- BLS, Cardiac telemetry training
- Multitasking
- Confidence in communication
- Computer literacy
- Time management
- Critical thinking
- Problem solving
- Community networking
- Strong communication skills
- Experience with language translation technology
- First Aide Certified
- Ordained Minister
- Grief counseling
- Budgeting and finance
- Microsoft Excel
- Scheduling
- Patient confidentiality
- Call center experience
- Data entry proficiency
Certification
- Maryland Licensed Mortician, active
- Maryland EMT-B License, inactive
- Maryland Certified Nursing Assistant License, inactive
- Maryland Geriatric Nursing Assistant License, inactive
References
Previous colleague and supervisor references available.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
- Maryland Licensed Mortician, active
- Maryland EMT-B License, inactive
- Maryland Certified Nursing Assistant License, inactive
- Maryland Geriatric Nursing Assistant License, inactive
Mortician Apprentice
Gerald Minnich Funeral Home
Mortician (Licensed Funeral Director, Embalmer, Family Service Advisor)
Stauffer Home LLC
Mortician
Rest Haven Funeral Home and Cemetery
Sales Training
NorthStar Memorial Group
Cardiac Care Technician/Patient Care Technician
WVU East Hospital
EMTB Ambulance Transporter
Team Critical Care
Customer Service Associate/Cashier/Front of House
Dicks Sporting Goods
Food Service Associate
Washington County Hospital
EMT-B
Team Critical Care LLC
Associate of Science - MORTUARY SCIENCE AND BUSINESS
Baltimore Community College Catonsville
Associates - general studies focusing in business and anatomical studies
Hagerstown Community College
HIGH School diploma -
South Hagerstown High School
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