KSANDRA A SUGIYAMA
Orting,WA
Summary
Quality assurance professional with strong background in auditing and compliance. Known for improving operational efficiency and ensuring adherence to quality standards. Highly collaborative, adaptable to changing requirements, and focused on delivering reliable results. Key skills include auditing, business process writing and training..
Overview
26
26
years of professional experience
Work History
Inside Sales Assistant
DistribuDoors - Sound Home Improvements
08.2022 - Current
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices, and availability.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
Specialized Paraeducator
White River School District
10.2015 - 08.2022
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Quality Review and Business Process Analyst
Group Health Cooperative
06.1999 - 01.2008
- Wrote business procedures for front-line staff in regards to account creation, data entry, medical coding, payment applications, pharmacy reports, etc
- Traveled to various medical centers to train staff on written procedures
- Performed regular audits of front-line staff
- Streamlined business processes by identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Collaborated with upper management to drive strategy and implement new processes.
- Assessed business processes and identified ways to boost improvement.
- Served as a subject matter expert on business process analysis methodologies within the organization, mentoring junior team members as needed.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Medical Biller
Renton Pediatric Associates
10.1998 - 05.1999
- Collected patient payments
- Data entry of ICD-9/CPT codes, Patient Payments, Insurance Payments
- Audit of accounts
- Collections
- Answered multi-line phones
- Insurance verification and denied claims research
Education
Occupational Therapy Assistant - Inclomplete due to health
Green River Community College
Auburn, WANursing Assistant Certificate - Nursing Assistant
Blossom CNA School
Kent, WA09.2012
Skills
- Data Entry
- 10-Key
- Multi-line phones
- Multitasking
- Communication
- Typing 75 wpm
- Customer relationship management
- Issue resolution
Additional Information
When I was laid off from Group Health I entered the Worker Relocation Training program at GRCC and joined the Occupational Therapy Assistant Program. I became pregnant with twins and could not finish due to high risk/doctor's orders. Soon after, my husband's health declined and I was then widowed with 4 young children. I started subbing at my children's school and eventually was asked to become a regular employee in the Special Needs program. During the pandemic I took a job at Safeway (not listed) in the Customer Service department. I continued as long as I could when the schools opened back up. Ultimately, I decided to make a change in occupation to better financially support my family's growing needs.
Timeline
Inside Sales Assistant
DistribuDoors - Sound Home Improvements
08.2022 - Current
Specialized Paraeducator
White River School District
10.2015 - 08.2022
Quality Review and Business Process Analyst
Group Health Cooperative
06.1999 - 01.2008
Medical Biller
Renton Pediatric Associates
10.1998 - 05.1999
Nursing Assistant Certificate - Nursing Assistant
Blossom CNA School
Occupational Therapy Assistant - Inclomplete due to health
Green River Community College
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