Summary
Overview
Work History
Skills
REFERENCES
Timeline
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Ksanka Watts-Messick

Spokane,WA

Summary

Dedicated and experienced professional with a strong background in optometry, having thrived in a private practice setting since 2014. Passionate about the industry, I have consistently honed my skills and knowledge while embracing opportunities for growth. Seeking a leadership role where my expertise can be harnessed, and where I can contribute to a dynamic team while pursuing continuous education in this captivating field. With an outgoing and positive demeanor, I excel in collaborating with diverse groups, managing relationships, and working alongside doctors. Self-motivated and detail-oriented, I consistently strive for excellence, demonstrating a rapid learning curve, and effectively leading with enthusiasm and direction.

Overview

9
9
years of professional experience

Work History

Optician

Spokane Eye Clinic
08.2021 - Current
  • Resolves customer complaints / concerns with tact and positive outcomes
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated SEG heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Confirmed quality control standards were met for all eye-wear and contact lenses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Contact Lens Specialist | Optician | Technician

Family EyeCare Associates
07.2019 - 07.2021
  • Managing contact lens orders, supplies, returns and in office trial and supply inventory.
  • (Familiar with MARLO, OOGP, ABB and CooperVision ordering systems)
  • Meeting with optical vendors and managing inventory, returns and balancing all optical and lab accounts.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Office Coordinator | Contact Lens Coordinator

Northside Vision Center
04.2014 - 06.2019
  • Responsible for all Contact Lens exams, including trainings and follow up visits
  • Managing and maintaining all contact lens orders, supplies, returns and in office trial and supply inventory
  • Building good relationships and having one on one training with our contact lens (Alcon, CooperVision, Vistakon, B&L) and medical (Restasis, Xiidra, and other Allergan) representatives.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Interacted with customers by phone, email, or in-person to provide information

Skills

  • Complex Problem-Solving
  • Customer Service Management
  • Analytical Problem Solver
  • Product Knowledge
  • Customer Satisfaction
  • Strategic Business Initiatives
  • Learning Strategies

REFERENCES

Bill Carruthers - Category Development Manager for Alcon

(509) 993-5554

Norma Fischer - Billing Coordinator at Northside Vision Center

(509) 370-8694

Wendy Ditsch – Office Manager at Family Eyecare Associates

(206) 817-2882

Alex Danielson - Oakley Optical Sales

(714)-222-4509

Timeline

Optician

Spokane Eye Clinic
08.2021 - Current

Contact Lens Specialist | Optician | Technician

Family EyeCare Associates
07.2019 - 07.2021

Office Coordinator | Contact Lens Coordinator

Northside Vision Center
04.2014 - 06.2019

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Ksanka Watts-Messick