Kseniia Kovaleva
Philadelphia,PA
Summary
Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize customer satisfaction. Dedicated to organization and collaboration with over 6 years in Business and Customer Satisfaction industry.
Overview
12
12
years of professional experience
Work History
Merchandise Associate
The TJX Companies, Inc.
09.2024 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
Childcare Teacher
First Children's Academy
01.2020 - 09.2024
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Organized small groups of children while transitioning to and from outdoor play
- Implemented curriculum to enhance classes with learning-focused activities
- Engaged with children on individual basis to build positive relationships and promote learning
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
Client Manager
Sberbank Of Russia
02.2013 - 12.2018
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Protected company assets with strategic risk management approaches
- Provided leadership and direction to grow team portfolio and increase revenue
- Met with customers to assess needs and propose customized solutions
Education
Master of Arts - Finance
Chelyabinsk State University
Chelyabinsk12.2019
Skills
- Relationship building and management
- Office administration
- Advanced Microsoft Excel
- Service standard compliance
- Store organization
- Planogram execution
Personal Information
- Date of Birth: 07/27/92
- Gender: Female
- Nationality: Russian
- Driving License: А
- Marital Status: Single
Hobbies and Interests
Psychology
Timeline
Merchandise Associate
The TJX Companies, Inc.
09.2024 - Current
Childcare Teacher
First Children's Academy
01.2020 - 09.2024
Client Manager
Sberbank Of Russia
02.2013 - 12.2018
Master of Arts - Finance
Chelyabinsk State University
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