Kalen Kelley
Raleigh,NC
Summary
Program, operations, and process focused professional with 7+ years of experience coordinating cross-functional initiatives across recruiting, HR, delivery, and client teams. Proven ability to execute workforce and growth programs, improve systems and processes, manage stakeholders, and deliver results across multiple concurrent priorities. Deep domain expertise supporting ServiceNow delivery organizations, with strong strengths in operational execution, reporting, and process improvement within fast-paced environments.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Recruiting Lead
Servos
Richmond, VA
11.2021 - Current
- Owned end-to-end execution of multiple concurrent hiring and workforce initiatives, establishing standardized talent acquisition processes to support delivery timelines and organizational growth.
- Partner cross-functionally, as a Subject-Matter Expert, with delivery leadership, HR, and management teams to forecast resource needs, manage hiring priorities, and maintain a scalable pipeline aligned to project demand.
- Act as primary point of coordination across stakeholders, ensuring transparent communication, expectation alignment, and on-time execution throughout the hiring lifecycle.
- Track pipeline status, risks, dependencies, and hiring progress using ATS, reporting tools, and stakeholder dashboards to support delivery timelines and leadership decision-making.
- Develop job descriptions, RFP content, and strategic recruiting documentation to support business development efforts and evolving client requirements.
- Support broader business operations through involvement in HR practices, administrative workflows, and financial planning activities, improving overall operational efficiency and organizational agility.
Senior ServiceNow Recruiter
V-Soft Consulting
Louisville, Kentucky
07.2021 - 10.2021
- Served as sole recruitment point of contact for onshore ServiceNow hiring initiatives, providing workforce market insights to leadership and account management teams.
- Managed execution of up to 40+ concurrent requisitions, balancing competing priorities, timelines, and stakeholder needs across internal and external programs.
- Conducted structured screening and vetting to ensure quality funnel progression and alignment with delivery and client expectations.
- Leveraged Bullhorn to track candidates through defined workflow stages, maintain accurate records, and support reporting across the recruitment lifecycle.
ServiceNow Practice Lead
EdgeRock Technology Partners
Tampa, FL
10.2018 - 12.2020
- Led and scaled the firm’s ServiceNow recruiting practice, supporting multiple enterprise workforce programs.
- Built and managed a vetted network of 400+ ServiceNow professionals to meet ongoing and future delivery needs.
- Standardized vetting, interviewing, and documentation processes to improve quality, consistency, and scalability.
- Partnered with Fortune 500 clients to align talent delivery with business expectations and service outcomes.
Client Services Manager
EdgeRock Technology Partners
Tampa, FL
08.2017 - 10.2018
- Managed a 50+ client pipeline, aligning ERP/SaaS resource needs with internal recruiting and delivery teams.
- Led executive-level stakeholder coordination, contracts, onboarding, and operational handoffs to ensure seamless delivery.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Program & Project Coordination
- Cross-Functional Stakeholder Management
- Workforce & Resource Planning
- Process Improvement (Six Sigma)
- Systems & Workflow Optimization
- Metrics & Reporting
- Risk & Dependency Management
- Customer & Client Operations
- Talent Acquisition & Organizational Enablement
Certification
Six Sigma Green Belt (In Progress)- Kennesaw State University (Coursera)
Timeline
Recruiting Lead
Servos
11.2021 - Current
Senior ServiceNow Recruiter
V-Soft Consulting
07.2021 - 10.2021
ServiceNow Practice Lead
EdgeRock Technology Partners
10.2018 - 12.2020
Client Services Manager
EdgeRock Technology Partners
08.2017 - 10.2018
Bachelor of Science - Business Administration And Management
Southern New Hampshire University