Kuanesha Bailey
Houston,TX
Summary
Dynamic leader with a proven track record at Octapharma Plasma, adept in quality assurance standards and fostering team growth. Excelled in reducing donor anxiety through compassionate communication, a testament to my dependable nature. Achieved high customer satisfaction, underlining my ability to manage operations effectively and ensure PPE compliance.
Overview
11
11
years of professional experience
Work History
Senior Medical Screener
Octapharma Plasma
Houston, TX
08.2023 - Current
- Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Maintained clean, neat and properly sterilized work area.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
Supervisor of Operations
Walmart
Houston, TX
07.2019 - 08.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Phlebotomist Technician
CSL Plasma
Houston, TX
01.2016 - 06.2019
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Shift Leader
Dollar General
Houston, TX
04.2013 - 04.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
GED -
Lone Star College
Houston, TXSkills
Quality assurance standards
Creating new donor files
Screening donors
Staging samples for shipment
Collecting vital signs
PPE Compliance
Data Entry
Dependable and Responsible
Management information systems
Staff Management
Natural leader
Workflow planning
Scheduling
Timeline
Senior Medical Screener
Octapharma Plasma
08.2023 - Current
Supervisor of Operations
Walmart
07.2019 - 08.2023
Phlebotomist Technician
CSL Plasma
01.2016 - 06.2019
Shift Leader
Dollar General
04.2013 - 04.2016
GED -
Lone Star College