Kuanesha Bailey
Houston
Summary
Dynamic leader with a proven track record at Octapharma Plasma Center, enhancing medical screening processes and leading teams to excellence. Expert in HIPAA compliance and vital signs monitoring, with a knack for developing efficient protocols. Achieved significant improvements in donor suitability assessments and team productivity, demonstrating exceptional analytical and leadership skills.
Overview
11
11
years of professional experience
Work History
Senior Medical Screener
Octapharma Plasma Center
08.2023 - 10.2024
- Registered new and current donors, and conducted a series of screening procedures to determine suitability for donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
Group Lead Receptionist
CSL Plasma
11.2020 - 08.2023
- Led by example, demonstrating commitment to the company's mission, and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
Supervisor of Operations
Walmart
01.2017 - 11.2020
- Collaborated with customer service team to enhance service delivery and support operations.
- Established checklists for quality assurance to maintain consistency in service delivery.
- Facilitated training sessions for new employees to enhance onboarding experience and skill development.
- Identified bottlenecks in workflow by analyzing operational procedures.
Shift Supervisor
Dollar General
02.2014 - 01.2017
- Trained staff on customer service best practices for improved interactions.
- Established procedures for handling defective items to reduce waste.
- Facilitated team discussions to address challenges and implement changes.
- Developed training programs for new employees to enhance skills.
Education
GED -
Lonestar College
Houston, TXSkills
- Vital signs monitoring
- HIPAA compliance
- Maintaining safety
- Collecting vital signs
Timeline
Senior Medical Screener
Octapharma Plasma Center
08.2023 - 10.2024
Group Lead Receptionist
CSL Plasma
11.2020 - 08.2023
Supervisor of Operations
Walmart
01.2017 - 11.2020
Shift Supervisor
Dollar General
02.2014 - 01.2017
GED -
Lonestar College
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